[NFBCS] Outlook Issues and Reinstalling Windows 10

Fri Sep 20 16:53:00 UTC 2024

I don't think it's a corrupt contact. I synchronize my Google Contacts and Calendar with a second laptop. That second laptop also has the same two Google accounts, and its Outlook desktop app is running fine. No issues with delayed sending or receiving. The second laptop is running Windows 11. I have no idea if that makes a difference, but my older laptop is apparently not deemed worthy of upgrading to Windows 11. 😀

When I spoke with the help desk on a few different occasions, we tried using a secondary profile. The issue persisted.

The only thing that might make a difference is moving my second email account, a Google-based account, to its own profile and seeing if this could resolve the problem, or if it doesn't, at least trying to isolate which Google account is acting up.

It makes for an irritating experience, because I have to constantly double check whether my emails went out or not.

Thanks guys for your help and support.

Joe

--
Joe Orozco: Your Message, My Mission
https://joeorozco.com/services/

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
Sent: Friday, September 20, 2024 10:21 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Curtis Chong <chong.curtis at gmail.com>
Subject: Re: [NFBCS] Outlook Issues and Reinstalling Windows 10

Hello:

It is possible that the Outlook profile under which your email accounts are established has been corrupted. As a test, create a new profile with one of your email accounts, switch Outlook to that profile and see if the problem reoccurs. I have encountered a few instances where Outlook classic users had to create new profiles to solve issues like this.

I am also noticing that from time to time, Gmail accounts in particular accessed with Outlook get hung up where you can see your email messages online through a web browser but not in your Outlook inbox. After about a day or so, this seems to clear up. Clearly, this last is something having to do with the Google email serves.

Cordially,

Curtis Chong

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Brian Buhrow via NFBCS
Sent: Friday, September 20, 2024 6:45 AM
To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
Cc: Brian Buhrow <buhrow at nfbcal.org>
Subject: Re: [NFBCS] Outlook Issues and Reinstalling Windows 10

	hello Joe.  Have you noticed a pattern that triggers the issue?  For example, it happens after I've been on for 20 minutes, or an hour.  Or, it often happens after I send mail to a specific recipient or read mail from  a specific  sender.
If, when it happens, if you look in your outbox, do you notice the first message in the list of outgoing messages is often to the same recipient?

	If you mostly send mail to recipients in yor address book, or contacts, I'm guessing that one of your contacts entries is corrupted in such a way that it's crashing the mail handling
thread of Outlook.    With that in mind, you might try exporting your
contacts into a large
vcf, csv or ldif file, all nice human and machine readable forms which can be examined with a text editor, and combing through them to see if you notice any strange issues with any of the
entries.   Then, while you have the export, delete all the contacts from yor
contacts and
reimport them from the export you just made.  I'll remind you that before you do this, it's important to understand what kind of import files Outlook can read to create contacts, so you can export to the appropriate format.
I'm guessing Outlook can absolutely read .vcf files, which is why I suggest it, but it may be able to read .csv or .ldif files as well.

	If the issue is with a corrupted message in one of your mail folders, including your INBOX, that's a trickier issue, since there's more data to work with.  that said, there are a number of command line tools which can be used to check and repair the health of your locally stored mail folders.  I suggest doing a few web searches to find tutorials on how to use them, since this is where my knowledge ends.

Good luck and I hope this is helful.

-thanks
-Brian

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