[Nfbf-l] Heads up on BJs

[David Evans]

Dear Jody,

Either way, I would say to use the incident to educate them.
You were certainly in the right here with the ADA.
You could use this to form a relationship with the store by intelligently 
educating them as to the Rights and the needs of the Blind and Disabled.
This could come back to help you when you are looking for donations in the 
future.
You don't have to back down, but can work from a position of strength and 
turn a negative into a positive if you handle it right.

David Evans, NFBF
Past Chair, ADA Advisory Board, Palm Beach County

----- Original Message ----- 
From: "Jody W. Ianuzzi" <jody at thewhitehats.com>
To: "NFB of Florida Listserv" <nfbf-l at nfbnet.org>
Sent: Friday, December 05, 2008 1:01 AM
Subject: [Nfbf-l] Heads up on BJs


> Hi all,
>
> I had an access issue at BJs today.  I was stopped by an employee at the
> door who asked if Orsa was a service dog. I said yes she was and the 
> person
> said she couldn't let me in unless I showed her an ID.  I said that I had 
> an
> ID but I was not required to show it and that by asking for it she was
> vilating the ADA.  she said her manager said she had to ask for an ID.  I
> opened my wallet and I took out an ADA info card and handed it to her. 
> ?The
> first line on the card reads "if you are reading this then you have 
> probably
> already violated the ADA".  I said that she should read it and then show 
> it
> to her manager.  I then walked into the store with no further incident.
>
> I don't know if this is BJs new policy or if it was just this one manager
> but I figured I would give everyone a heads up to be prepared.
>
> I am thinking of calling the store tomorrow to make a complaint.
>
> JODY
>
>
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