[Nfbf-l] Atlanta Airport

Mon Sep 20 02:09:12 UTC 2010

I have flown to Atlanta lately, a little too much of it in the last month. I 
don't use guide dogs but I can say for sure that Airtran staff has no clue 
about their responsibilities towards the people with disabilities and 
special needs. They don't think disabled people have any rights. They think 
helping blind folks is charity not their responsibility. I recently waited 
for 35 minutes after everyone else had deplaned, for some one to assist me 
to the baggage claim. They often board me after everyone else has boarded 
irrespective of what zone I am in. Latest I flew was on September 14 from 
Atlanta to Orlando. I had upgraded to business class and reached an hour 
before the departure time. I was the last to board, even though I was first 
to arrive on the gate for that flight.

Sorry, it is not related to guide dogs. But the common theme is how Air Tran 
and perhaps other lines are apathetic and obliviousabout their 
responsibility towards people with special needs.

Best

Tara Prakash Tripathi
----- Original Message ----- 
From: "Jody W. Ianuzzi" <jody at thewhitehats.com>
To: "'NFB of Florida Internet Mailing List'" <nfbf-l at nfbnet.org>
Sent: Sunday, September 19, 2010 9:27 PM
Subject: [Nfbf-l] Atlanta Airport

> Passing this on from another list:  JODY
>
> Hi all,
> Anyone flown to Atlanta lately? Please see below.
> Bob Hachey
> Please see the below, and if possible respond to Marj Schneider.
> Thanks
> Alice Ritchhart
>
> block quote
> Dear GDUI List Members,
>
> Georgia Guide Dog Users was recently made aware of a problem at Hartsfield
> Jackson International Airport in Atlanta. We would appreciate your help to
> assess the extent to which this is a common occurrance there.
>
> When GGDU member Betsy Grenevitch and her daughter went to pick up our
> Georgia Council of the Blind convention speakers Eric and Rebecca Bridges,
> who were flying in on Airtran, they had to wait long enough at the airport
> that Betsy's dog needed to use a relief area. They found that neither
> Airtran nor airport staff knew where the relief area was, let alone how to
> direct them to it. The Atlanta airport is a big place and we know it has
> more than one relief area. What we don't know is how many personell from
> other airlines also don't know where these areas are or how to assist 
> guide
> dog handlers whose dogs need to use them.
>
> In order to address this situation, it would be helpful to know if any of
> you have experienced this problem when you've been at Hartsfield Jackson. 
> If
> you have, please let me know about the situation. When was it and who did
> you ask about a relief area for your dog? Do you know if you were speaking
> with personell of a particular airline or was it airport staff? Likewise, 
> if
> you needed to find a relief area, but got the directions or assistance you
> needed, let me know that as well. Contact me at <
> marjschneider at bellsouth.net>
>
> Please feel free to forward this message to other guide dog lists.
> The more information we have, the better we will be able to successfully
> resolve this situation.
>
> Sincerely,
>
> Marj Schneider President,
> Georgia Guide Dog Users
>
>
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