[Nfbf-l] Fw: [gui-talk] Freedom Scientific Technical Support Specialist Needed

[Sherri]

Sounds like a promising job.

Sherri
----- Original Message ----- 
From: "David Andrews" <dandrews at visi.com>
To: <jobs at nfbnet.org>
Sent: Wednesday, September 22, 2010 4:31 PM
Subject: [gui-talk] Freedom Scientific Technical Support Specialist Needed



>
>Freedom Scientific Technical Support Specialist Needed
>
>Provides assistance to Freedom Scientific dealers and customers via email 
>and the technical support telephone hotline.  there are full time position 
>at the company facility, as well as contract positions available. Shift 
>start and end times are assigned based on business needs and subject to 
>change.
>
>Essential Duties and Responsibilities include the following:
>
>.  Responds to telephone calls requesting technical support
>.  Responds to email requests for tech support
>.  Identifies, researches, and resolves technical problems, referring more 
>complex problems to a supervisor or products escalation staff
>.  Logs and tracks calls using trouble ticket database
>.  Follows instructions and pre-established guidelines to perform the 
>functions of the job
>
>Technical Requirements Include but not limited to:
>
>. Experience using, configuring and troubleshooting -
>
>* Freedom Scientific Software
>* Freedom Scientific Hardware
>* Windows Operating Systems
>* Microsoft Office Applications
>* Instant Messaging Applications
>* Internet Browser Applications
>* Third Party Email Applications
>* Personal Computer Hardware
>
>Personal Requirements Include but not limited to:
>
>.  Excellent written and verbal communication skills.
>.  Able to communicate effectively with customers via telephone.
>.  Able to work alone or as part of a team.
>.  Able to handle difficult or stressful situations.
>.  Able to follow written processes and specific verbal instructions.
>.  Independent learner with a desire for knowledge.
>.  Strong desire to provide world-class customer support.
>
>Education/Experience:
>
>.  One-year certificate from college or technical school, or a minimum 2 
>years assistive technology experience and/or training.
>.  Expert knowledge of Freedom Scientific JAWS software
>.  Knowledge of all other Software and hardware products of Freedom 
>Scientific
>.  Knowledge of Windows operating systems (Win 9X, Win ME, Win NT/2000, WIN 
>XP, Vista and Windows 7)
>.  Familiarity with Microsoft Office applications, Internet Explorer and 
>E-mail applications such as Outlook, Outlook Express and Eudora
>.  Familiarity with hardware troubleshooting (desktops, laptops, 
>synthesizers, Braille displays and Note Takers
>.  Ability to learn call track database system and other related 
>applications
>.  Fluent in creating, modifying and reading grade II Braille text helpful
>
>Salary: Depends on knowledge level & experience
>
>Closing date:  Opened until filled
>
>Interested Parties Please Send Resumes to:
>Bryan Carver, Tech Support Director
>e-mail: <mailto:BryanC at freedomscientific.com>BryanC at freedomscientific.com

                         David Andrews:  dandrews at visi.com
Follow me on Twitter:  http://www.twitter.com/dandrews920
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