[NFBF-L] Spectrum Rebate

Wed Jul 17 17:13:27 UTC 2019

Hi Sherri, 
I haven't heard a word from Spectrum regarding the email I sent to them requesting the rebate and the new boxes for the blind. Please keep us posted on how the new system works after you finally receive it. I don't know if these new features are available in the Daytona Beach area or not. 

Thanks much,

Kathy

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Sherri via NFBF-L
Sent: Tuesday, July 16, 2019 6:53 PM
To: claviet at gmail.com; 'NFB of Florida Internet Mailing List'
Cc: Sherri
Subject: Re: [NFBF-L] Spectrum Rebate

I was supposed to have mine by now, but the guy came out this morning with nothing.  I had to reschedule my appointment and I think that's where things got messed up.

Sherri

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Toni Moore via NFBF-L
Sent: Friday, July 12, 2019 4:21 PM
To: NFB of Florida Internet Mailing List <nfbf-l at nfbnet.org>
Cc: Toni Moore <claviet at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

I think we're supposed to get our box tomorrow.
I'm glad you were able to speak with someone. I'll keep that number, just in case.

On 7/12/19, Sherri via NFBF-L <nfbf-l at nfbnet.org> wrote:
> I am getting the boxes Monday morning. Call Spectrum, (855)222-0102 
> and ask for someone in Video Repair or say that from the main menu.  I 
> spoke with a very nice person named Destiny.  She said most of the 
> people in video repair are accessibility trained and know what we are 
> talking about when we ask for the accessible set top box.  There are 
> several types, depending if you want a DVR or not.  I am getting a box 
> for each of my two TV's.  I am very excited about it.  Hope this information helps.
>
> Sherri
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore 
> via NFBF-L
> Sent: Wednesday, July 10, 2019 9:46 AM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
> Cc: Tom Moore <tommym2006 at gmail.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> Morning all,
> Last week I called the number listed in the e-mail and I did get a 
> return call back from the person who is handling this from the Fcb prospective.
> I forget her name, but here are some observations I made.
> She was kind to me on the phone and stated that Spectrum is working on 
> this project out of one of their CO offices and this process has not 
> been rolled out nationally to their customer base as of yet.
> I asked about the specifics of the offering to find out what we will 
> actually be getting as customers from a technical prospective and she 
> was unable to give me any information as she herself is not a Spectrum customer.
> So as of this point we do not know if we are just getting a talking 
> regular box or if this box will have dvr functionality.
> When it comes to cable if we still want an accessible dvr our best 
> option right now is Tivo if you are a Spectrum customer until someone 
> tells us differently.
>
> Thanks,
> Tom
>
>
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>
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>
> -----Original Message-----
> From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Kathy Davis via 
> NFBF-L
> Sent: Tuesday, July 09, 2019 5:37 PM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
> Cc: Kathy Davis <kdavisnfbf at cfl.rr.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> I too have this problem and I am hoping that someone on the list knows 
> how to connect with the correct Spectrum personnel so that we know our 
> emails containing the requested information for the rebate and the new 
> box for the blind and visually impaired was received. It isn't cool 
> not to receive some sort of reply confirming that our information was received by Spectrum.
>
> Kathy Davis
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Sherri 
> via NFBF-L
> Sent: Saturday, July 6, 2019 7:57 PM
> To: 'NFB of Florida Internet Mailing List'
> Cc: Sherri
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> I have the same problem!
>
> Sherri
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore 
> via NFBF-L
> Sent: Tuesday, July 02, 2019 2:44 PM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>; 'NFBF'
> <nfbf-leaders at nfbnet.org>
> Cc: Tom Moore <tommym2006 at gmail.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> Hi,
> I sent an e-mail with my account info as requested to the address in 
> the below e-mail.
> I have not heard anything back from this person in any way.
> How do I know my request was received and will be processed?
>
> Tom
>
>
> -----Original Message-----
> From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of DENISE VALKEMA 
> via NFBF-L
> Sent: Tuesday, July 02, 2019 12:25 PM
> To: NFBF <nfbf-leaders at nfbnet.org>; NFBF <nfbf-l at nfbnet.org>
> Cc: DENISE VALKEMA <valkemadenise at aol.com>
> Subject: [NFBF-L] Spectrum Rebate
>
>
> If you are qualified for the Spectrum rebate, your email requesting it 
> must be sent by July 12, 2019. This is shared to help those of us who 
> are blind and use Spectrum.
>
>
> Dear Spectrum customer:
>
> We have been working with Spectrum on your behalf. Spectrum has worked 
> diligently to improve the customer experience and in fact just 
> launched their flagship accessibility solution for Guide Narration for 
> their customers who are blind or visually impaired through their Spectrum Guide.
> The agreement reached with FLORIDA Council of the Blind and the 
> Pinellas Council of the Blind with assistance from its member Access 
> Ready Inc. will entitle current eligible Spectrum customers who are 
> blind or visually impaired recipients to receive a fully accessible 
> Spectrum Guide set top box, which will be installed by a qualified 
> specially trained service technician, as well as receiving a monthly 
> credit on Spectrum bills for a number of future months.
>
> Spectrum has a special offer for existing qualified Florida Spectrum 
> customers and we would like to make sure you are included. This offer 
> is only valid for Florida residents and dissemination of this notice 
> should be limited accordingly. To qualify for this offer:
>
> One must be a current Florida Spectrum customer for at least 6 months
>
> Provide Account Billing Name
>
> Member name of user who is visually impaired or blind if different 
> from Billing Name
>
> Account #
>
> Address
> This information must be sent by email to cablerebate2019 at gmail.com or 
> by calling 800-267-4448 no later than Friday, July 12, 2019.
> If you have questions concerning this, send an email to 
> spectrum-guide-accessibility at charter.com
>
> Respectfully,
>
> Sheila Young, President
> Florida Council of the Blind
>
> Denise Valkema, President  National Federation of the Blind of Florida
> (305)972-8529
> president at nfbflorida.org
> www.nfbflorida.org
> Follow us @nfbflorida
> You can live the life you want.
> The National Federation of the Blind is a community of members and 
> friends who believe in the hopes and dreams of the nation’s blind.
> Every day we work together to help blind people live the lives they want.
> _______________________________________________
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>

--
Toni Moore

NFBCF Chapter President
Email:
claviet at gmail.com

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