[NFBF-L] Spectrum Rebate

Kathy Davis kdavisnfbf at cfl.rr.com
Thu Jul 18 02:48:38 UTC 2019 

Thanks for your input Pat. I'm all about Spectrum and have 3 boxes and part of my bill is covered by my HOA. Therefore, I am eager to see what Spectrum can do for the blind and visually impaired with their new boxes. 

Hope you are doing well! 

Talk soon.

Kathy


-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of PLipovsky via NFBF-L
Sent: Wednesday, July 17, 2019 10:04 AM
To: 'NFB of Florida Internet Mailing List'
Cc: PLipovsky
Subject: Re: [NFBF-L] Spectrum Rebate

Nothing against Spectrum and what they are offering, but unless you watch a lot of tv, and like to record things, I personally find using the Roku works just fine.  It is accessible, you know exactly where you are, you can save channels to favorites, and for the most part after you figure things out, is easy to learn how to navigate.  So if you don't care about having recording capabilities, or knowing what shows are on when, then Roku is a good bet.

By the way, you can also download the Spectrum app which gives  you most of the same features you get with the box, including the guide.

Just my two sense,   thanks, and have a good day.



-----Original Message-----
From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Tom Moore via NFBF-L
Sent: Wednesday, July 17, 2019 8:13 AM
To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
Cc: Tom Moore <tommym2006 at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

Hi all,
The roll out of this product to us as blind consumers has not been a smooth process at all!
Toni and I got our service installed Monday afternoon and this was the second visit that their techs had to make to our place.
As far as the service techs go they were professional in how we were treated, but the support the first one got from their back end was offal.
The first guy did not have the box and he was not trained before hand on how to set it up.
It seems they have a limited staff to deploy this service to us and few people in the company know how this really works.

Toni and I are evaluating how this particular box works and as of this point there are a few things we do not like about it.
We are having trouble figuring out how to browse the tv guide and see what may be coming up in the future on the channels we wish to watch.
At this point we have figured out how to record something we are currently watching.
Also if we are watching a channel and we wish to pause the playback we do not know how to go back to watching live tv.
The system seems to have a memory as to where you left off and changing the channels back and forth to get the live output doesn't seem to work.
We will give this thing a chance, but unless things get better for us we will be going back to Tivo that will work as we expect with some features the Spectrum box will never have.

Tom



-----Original Message-----
From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Sherri via NFBF-L
Sent: Tuesday, July 16, 2019 6:53 PM
To: claviet at gmail.com; 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
Cc: Sherri <flmom2006 at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

I was supposed to have mine by now, but the guy came out this morning with nothing.  I had to reschedule my appointment and I think that's where things got messed up.

Sherri

-----Original Message-----
From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Toni Moore via NFBF-L
Sent: Friday, July 12, 2019 4:21 PM
To: NFB of Florida Internet Mailing List <nfbf-l at nfbnet.org>
Cc: Toni Moore <claviet at gmail.com>
Subject: Re: [NFBF-L] Spectrum Rebate

I think we're supposed to get our box tomorrow.
I'm glad you were able to speak with someone. I'll keep that number, just in case.


On 7/12/19, Sherri via NFBF-L <nfbf-l at nfbnet.org> wrote:
> I am getting the boxes Monday morning. Call Spectrum, (855)222-0102 
> and ask for someone in Video Repair or say that from the main menu.  I 
> spoke with a very nice person named Destiny.  She said most of the 
> people in video repair are accessibility trained and know what we are 
> talking about when we ask for the accessible set top box.  There are 
> several types, depending if you want a DVR or not.  I am getting a box 
> for each of my two TV's.  I am very excited about it.  Hope this information helps.
>
> Sherri
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore 
> via NFBF-L
> Sent: Wednesday, July 10, 2019 9:46 AM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
> Cc: Tom Moore <tommym2006 at gmail.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> Morning all,
> Last week I called the number listed in the e-mail and I did get a 
> return call back from the person who is handling this from the Fcb prospective.
> I forget her name, but here are some observations I made.
> She was kind to me on the phone and stated that Spectrum is working on 
> this project out of one of their CO offices and this process has not 
> been rolled out nationally to their customer base as of yet.
> I asked about the specifics of the offering to find out what we will 
> actually be getting as customers from a technical prospective and she 
> was unable to give me any information as she herself is not a Spectrum customer.
> So as of this point we do not know if we are just getting a talking 
> regular box or if this box will have dvr functionality.
> When it comes to cable if we still want an accessible dvr our best 
> option right now is Tivo if you are a Spectrum customer until someone 
> tells us differently.
>
> Thanks,
> Tom
>
>
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>
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>
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>
> -----Original Message-----
> From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of Kathy Davis via 
> NFBF-L
> Sent: Tuesday, July 09, 2019 5:37 PM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>
> Cc: Kathy Davis <kdavisnfbf at cfl.rr.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> I too have this problem and I am hoping that someone on the list knows 
> how to connect with the correct Spectrum personnel so that we know our 
> emails containing the requested information for the rebate and the new 
> box for the blind and visually impaired was received. It isn't cool 
> not to receive some sort of reply confirming that our information was received by Spectrum.
>
> Kathy Davis
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Sherri 
> via NFBF-L
> Sent: Saturday, July 6, 2019 7:57 PM
> To: 'NFB of Florida Internet Mailing List'
> Cc: Sherri
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> I have the same problem!
>
> Sherri
>
> -----Original Message-----
> From: NFBF-L [mailto:nfbf-l-bounces at nfbnet.org] On Behalf Of Tom Moore 
> via NFBF-L
> Sent: Tuesday, July 02, 2019 2:44 PM
> To: 'NFB of Florida Internet Mailing List' <nfbf-l at nfbnet.org>; 'NFBF'
> <nfbf-leaders at nfbnet.org>
> Cc: Tom Moore <tommym2006 at gmail.com>
> Subject: Re: [NFBF-L] Spectrum Rebate
>
> Hi,
> I sent an e-mail with my account info as requested to the address in 
> the below e-mail.
> I have not heard anything back from this person in any way.
> How do I know my request was received and will be processed?
>
> Tom
>
>
> -----Original Message-----
> From: NFBF-L <nfbf-l-bounces at nfbnet.org> On Behalf Of DENISE VALKEMA 
> via NFBF-L
> Sent: Tuesday, July 02, 2019 12:25 PM
> To: NFBF <nfbf-leaders at nfbnet.org>; NFBF <nfbf-l at nfbnet.org>
> Cc: DENISE VALKEMA <valkemadenise at aol.com>
> Subject: [NFBF-L] Spectrum Rebate
>
>
> If you are qualified for the Spectrum rebate, your email requesting it 
> must be sent by July 12, 2019. This is shared to help those of us who 
> are blind and use Spectrum.
>
>
> Dear Spectrum customer:
>
> We have been working with Spectrum on your behalf. Spectrum has worked 
> diligently to improve the customer experience and in fact just 
> launched their flagship accessibility solution for Guide Narration for 
> their customers who are blind or visually impaired through their Spectrum Guide.
> The agreement reached with FLORIDA Council of the Blind and the 
> Pinellas Council of the Blind with assistance from its member Access 
> Ready Inc. will entitle current eligible Spectrum customers who are 
> blind or visually impaired recipients to receive a fully accessible 
> Spectrum Guide set top box, which will be installed by a qualified 
> specially trained service technician, as well as receiving a monthly 
> credit on Spectrum bills for a number of future months.
>
> Spectrum has a special offer for existing qualified Florida Spectrum 
> customers and we would like to make sure you are included. This offer 
> is only valid for Florida residents and dissemination of this notice 
> should be limited accordingly. To qualify for this offer:
>
> One must be a current Florida Spectrum customer for at least 6 months
>
> Provide Account Billing Name
>
> Member name of user who is visually impaired or blind if different 
> from Billing Name
>
> Account #
>
> Address
> This information must be sent by email to cablerebate2019 at gmail.com or 
> by calling 800-267-4448 no later than Friday, July 12, 2019.
> If you have questions concerning this, send an email to 
> spectrum-guide-accessibility at charter.com
>
> Respectfully,
>
> Sheila Young, President
> Florida Council of the Blind
>
> Denise Valkema, President  National Federation of the Blind of Florida
> (305)972-8529
> president at nfbflorida.org
> www.nfbflorida.org
> Follow us @nfbflorida
> You can live the life you want.
> The National Federation of the Blind is a community of members and 
> friends who believe in the hopes and dreams of the nation’s blind.
> Every day we work together to help blind people live the lives they want.
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>


--
Toni Moore

NFBCF Chapter President
Email:
claviet at gmail.com

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