[Nfbk] TSA Helpline for Travelers with Disabilities

[Joey Couch]

From: The White House
Subject: TSA Helpline for Travelers with Disabilities

The White House Monday, January 30, 2012


TSA Helpline for Travelers with Disabilities

Please see the below links and press release regarding a new service
from the TSA for travel.

http://www.tsa.gov/press/releases/2011/1222.shtm

http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm

The Transportation Security Administration (TSA) announced the launch
of TSA Cares today, a new helpline number designed to assist travelers
with disabilities and medical
conditions, prior to getting to the airport. Travelers may call TSA
Cares toll free at 1-855-787 2227 prior to traveling with questions
about screening policies, procedures and what to expect at the
security checkpoint.

“TSA Cares provides passengers with disabilities and medical needs
another resource to use before they fly, so they know what to expect
when going through the screening process,” said TSA Administrator John
Pistole. “This additional level of personal communication helps ensure
that even those who do not travel often are aware of our screening
policies before they arrive at the airport.”

Since its inception, TSA has provided information to all travelers
through its TSA Contact Center and Customer Service Managers in
airports nationwide. TSA Cares will serve as an additional, dedicated
resource for passengers with disabilities, medical conditions or other
circumstances or their loved ones who want to prepare for the
screening process prior to flying.

When a passenger with a disability or medical condition calls TSA
Cares, a representative will provide assistance, either with
information about screening that is relevant to the passenger’s
specific disability or medical condition, or the passenger may be
referred to disability experts at TSA. TSA recommends that passengers
call approximately 72 hours ahead of travel so that TSA Cares has the
opportunity to coordinate checkpoint support with a TSA Customer
Service Manager located at the airport when necessary.

Every person and item must be screened before entering the secure area
of an airport and the manner in which the screening is conducted will
depend on the passenger’s abilities and any specific equipment brought
to the security checkpoint.

TSA strives to provide the highest level of security while ensuring
that all passengers are treated with dignity and respect. The agency
works regularly with a broad coalition of disability and medical
condition advocacy groups to help understand their needs and adapt
screening procedures accordingly. TSA holds quarterly meetings with
this coalition to inform them about current training and screening
procedures used in airports. TSA recently hosted a teleconference with
members of these groups to announce the long-standing plans to
implement TSA Cares for travelers and inform them of the upcoming
launch.

All travelers may ask to speak to a TSA supervisor if questions about
screening procedures arise while at the security checkpoint. The hours
of operation for the TSA Cares helpline are Monday through Friday 9
a.m. – 9 p.m. EST, excluding federal holidays. After hours, travelers
can find information about traveling with disabilities and medical
needs on TSA’s website.

All travelers can contact TSA using Talk To TSA, a web-based tool that
allows passengers to reach out to an airport Customer Service Manager
directly, and the TSA Contact Center, 1 866-289-9673 and
TSA-ContactCenter at dhs.gov, where travelers can ask questions, provide
suggestions and file complaints. Travelers who are deaf or hard of
hearing can use a relay service to contact TSA Cares or can e-mail
TSA-ContactCenter at dhs.gov

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-- 
Joey Couch
phone 606-216-8033.
email ki4vjd at gmail.com
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