[Nfbk] Customer Service Specialist I - Internal Posting

[Joey Couch]

From: Laura Zierer
Sent: Monday, January 30, 2012 11:02 AM
Subject: Customer Service Specialist I - Internal Posting




 January 30, 2012





CUSTOMER SERVICE SPECIALIST I




Reporting directly to the Customer Relations Manager, the person
selected will be responsible for entering orders, setting up and
maintaining customer account information, charging credit cards, and
maintaining files.


MAJOR DUTIES AND RESPONSIBILITIES:


1.      Enter orders for APH products received by mail, fax, and
telephone.

2.      Set up and maintain customer accounts.

3.      Charge customer credit cards and balance credit card terminal
daily.

4.      Maintain all files, and prepare files at year end for archiving.

5.      Assist customers on telephone and email, giving order status
information, providing product information, taking credit card orders,
and obtaining clarification of problem orders.

6.      Perform other Order Entry and Customer Relations functions as
requested.






EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:





1.      High School Diploma or equivalent required.  Post secondary
education preferred.  Experience may substitute for secondary education.


2.      One year experience required, with up to two years experience
preferred in clerical, data entry, and customer relations.



3.      Must have good data entry and keyboarding skills.



4.      Requires a professional speaking voice on the telephone.  Good
oral, written, communication, and organizational skills necessary.



5.      Knowledge and intermediate skill level with Microsoft Word 2007.



6.      Ability to learn and perform all necessary date entry skills
with Syspro and other related customer service software products
utilized by APH.



7.      Some bending and light lifting required.


Page 2 - Job Posting


Customer Service Specialist I





COMPENSATION:


Pay Grade:   3             Minimum:  $12.90              Midpoint    $
15.67



To apply: Please submit cover letter and resume to hrassistant at aph.org
<mailto:hrassistant at aph.org>  or mail to Attn: Human Resources, 1839
Frankfort Ave. Louisville, KY 40206.

APH IS A DRUG FREE WORKPLACE.   An offer of employment is conditioned
upon successfully passing a drug screening test and background check.

We encourage all qualified persons to apply regardless of race, color,
ethnicity, national origin, religion, gender, sexual orientation, gender
identity, age, place of birth, or disability, as defined by applicable
law.  EEO/AA Employer.







HRLZ 1/30/12 ( 2/18/10)





Laura Zierer

Human Resources Administrator



American Printing House for the Blind

1839 Frankfort Avenue

P.O. Box 6085

Louisville, KY 40206-0085

502-899-2243

lzierer at aph.org

Joey Couch
phone 606-216-8033.
email ki4vjd at gmail.com
twitter.
 http://www.twitter.com/ki4vjd
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