[Nfbk] TARC

[Nickie Pearl]

Yes these are all valid points and none of us have had perfect experiences, 
but we must get involved and make our voices heard.  Calling to complain is 
the key.  I call to complain over  the littlest thing.  I tell the 
reservationist to put in the notes I want a call back about my complaint. 
Another way you can be heard is to attend the E&D committee meetings.  At 
these meetings you will have the ear of TARC and the contracting company 
officials as well as some employees.  You can even go one step further and 
type an e-mail to TARC directors.

Cindy I agree it's not fair they have a half hour window but we only have 5 
minutes, but rules are rules.  If we are ready to go in the early part of 
the window then we'll be ready in the later part of the window.  If they are 
way outside the window, keep calling dispatch or reservations till the ride 
shows up.  If we keep pressure on them to perform excellent customer service 
or to even perform as the service  was intended, maybe they'll get it.

Cathy,  If trips are in the "red" they are not to be paid.  Now with the 
MDT's there is supposed to be less chance of alterations to trip info. 
We've all heard the saying "the squeaky wheel gets the grease", we just have 
to get better about being squeaky wheels!

I was on the selection committee for the new contracting company.  I hope 
when this new company takes over they are as good as they appeared in the 
face to face questioning and in their proposal.  They were hands down head 
and shoulders above the rest in customer service policy and driver training. 
I'm keeping my fingers crossed!

Just be consistent in your complaining.  No matter if it's a late ride, 
driver on the phone, rudeness,  bad driving...complain about it.   You can 
also file a complaint online at http://ridetarc.org/

Have a great day!
Nickie

-----Original Message----- 
From: Cathy Jackson
Sent: Sunday, July 22, 2012 5:07 PM
To: NFB of Kentucky Internet Mailing List
Cc: NFB of Kentucky Internet Mailing List
Subject: Re: [Nfbk] TARC

I wish I had the answer. There has yet to be a company that has been able to 
address these issues much less correct them. I thought we were supposed to 
ride free if they were outside the window, or at least that's what they 
announced years ago. I also thought they (paratransit) were not supposed To 
get reimbursed from the Feds when a trip went haywire. We all know they 
aren't going to tattle on themselves. We need someone to complain to other 
than TARC, who has their finger in the pie as well. I wonder what the 
chances of or getting a meeting with the new company would be?
Cathy
Sent from my iPhone

On Jul 22, 2012, at 2:22 PM, "slerythema" <slerythema at gmail.com> wrote:

> Why is that TARC/paratransit can all of these rules that the customer must
> follow and consequences for not following them but, the customer has no
> course of action?
>
> As customers we have to sit around and wait for at least thirty minutes 
> and
> only have five minutes to actually get on the bus before you are left. If
> you are left, they mark as a no show and when you have accumulated enough 
> of
> these, you are penalized by not have riding privileges for a certain 
> amount
> of time.
>
> However, when a driver claims that you are a no show and that they were
> there and asked around, the customer receives no compensation for waiting
> until an hour after their pick up time to find out that the driver went to
> the wrong place. Oops, he just glanced at the manifest and assumed he knew
> where he was going. And wow, what a shock that I wasn't there.
>
> It is not right that we still have pay for a ride, receive a no show, and
> wait even longer for an actual ride after the church has been locked up.
>
> The last ride I had was also a no show. After waiting thirty minutes, I
> called to find out where my ride was. The answer was that it would be at
> least another 20 minutes because of traffic. If I had waited for that 
> driver
> to show, I would have been a no show for my return trip because the 
> meeting
> was only an hour long. That time, I had another mode of transportation as 
> an
> option, but what if I didn't.
>
> I know I should be grateful to have any transportation, but it is really
> frustrating to follow all the rules and still be penalized.
>
> Cindy Sheets
>
> Blog: https://writingandmarketing.wordpress.com
>
> Knit with Care-where you can find the right hand knit gift for your 
> special
> occasion.
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>
>
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