[Nfbk] TARC

Nickie Pearl njp at insightbb.com
Tue Jul 24 21:42:31 UTC 2012 

Cindy,
    When on the TARC home page, click "contact Us".  After that page loads, 
there will be tabs on the left side of the page.  Click "Report an 
Incident".  After this page loads, you will be able to select bus, trolley 
or TARC3 Paratransit.
The next page will be all the trip details and whatever your complaint is.

Another thing I meant to mention the other day to everyone is, make sure if 
you ever get outstanding service by anyone connected with TARC3 to call in 
with praise too.   It could be someone at dispatch, a driver or a 
reservationist.

Thanks!
Nickie

-----Original Message----- 
From: slerythema
Sent: Tuesday, July 24, 2012 4:56 PM
To: 'NFB of Kentucky Internet Mailing List'
Subject: Re: [Nfbk] TARC

Where do I submit a complaint online? I looked under the forms and only saw
a phone number for comments/complaints.

We have a lot of medical issues going on in our house right now, so if I can
fill it out online in the late evening, that would allow me enough time
compose all of my thoughts. Right now, our days are filled with doctor
appointments or on the phone trying to contact doctor offices.

Cindy Sheets


> -----Original Message-----
> From: nfbk-bounces at nfbnet.org
> [mailto:nfbk-bounces at nfbnet.org] On Behalf Of Mario & Sharon Eiland
> Sent: Monday, July 23, 2012 9:54 PM
> To: NFB of Kentucky Internet Mailing List
> Subject: Re: [Nfbk] TARC
>
>
> I have found that by filing your complaints online you get a
> better response!
>
>
>
>
> On Jul 22, 2012, at 3:00 PM, Nickie Pearl <njp at insightbb.com> wrote:
>
> > Yes these are all valid points and none of us have had perfect
> > experiences, but we must get involved and make our voices heard.
> > Calling to complain is the key.  I call to complain over
> the littlest
> > thing.  I tell the reservationist to put in the notes I want a call
> > back about my complaint. Another way you can be heard is to
> attend the
> > E&D committee meetings.  At these meetings you will have the ear of
> > TARC and the contracting company officials as well as some
> employees.
> > You can even go one step further and type an e-mail to TARC
> directors.
> >
> > Cindy I agree it's not fair they have a half hour window
> but we only
> > have 5 minutes, but rules are rules.  If we are ready to go in the
> > early part of the window then we'll be ready in the later
> part of the
> > window.  If they are way outside the window, keep calling
> dispatch or
> > reservations till the ride shows up.  If we keep pressure
> on them to
> > perform excellent customer service or to even perform as
> the service
> > was intended, maybe they'll get it.
> >
> > Cathy,  If trips are in the "red" they are not to be paid.
> Now with
> > the MDT's there is supposed to be less chance of
> alterations to trip
> > info. We've all heard the saying "the squeaky wheel gets
> the grease",
> > we just have to get better about being squeaky wheels!
> >
> > I was on the selection committee for the new contracting
> company.  I
> > hope when this new company takes over they are as good as they
> > appeared in the face to face questioning and in their
> proposal.  They
> > were hands down head and shoulders above the rest in
> customer service
> > policy and driver training. I'm keeping my fingers crossed!
> >
> > Just be consistent in your complaining.  No matter if it's
> a late ride, driver on the phone, rudeness,  bad
> driving...complain about it.   You can also file a complaint
> online at http://ridetarc.org/
> >
> > Have a great day!
> > Nickie
> >
> > -----Original Message----- From: Cathy Jackson
> > Sent: Sunday, July 22, 2012 5:07 PM
> > To: NFB of Kentucky Internet Mailing List
> > Cc: NFB of Kentucky Internet Mailing List
> > Subject: Re: [Nfbk] TARC
> >
> > I wish I had the answer. There has yet to be a company that
> has been
> > able to address these issues much less correct them. I
> thought we were
> > supposed to ride free if they were outside the window, or at least
> > that's what they announced years ago. I also thought they
> > (paratransit) were not supposed To get reimbursed from the
> Feds when a
> > trip went haywire. We all know they aren't going to tattle on
> > themselves. We need someone to complain to other than TARC, who has
> > their finger in the pie as well. I wonder what the chances of or
> > getting a meeting with the new company would be? Cathy Sent from my
> > iPhone
> >
> > On Jul 22, 2012, at 2:22 PM, "slerythema" <slerythema at gmail.com>
> > wrote:
> >
> >> Why is that TARC/paratransit can all of these rules that
> the customer
> >> must follow and consequences for not following them but,
> the customer
> >> has no course of action?
> >>
> >> As customers we have to sit around and wait for at least thirty
> >> minutes and only have five minutes to actually get on the
> bus before
> >> you are left. If you are left, they mark as a no show and when you
> >> have accumulated enough of these, you are penalized by not have
> >> riding privileges for a certain amount of time.
> >>
> >> However, when a driver claims that you are a no show and that they
> >> were there and asked around, the customer receives no compensation
> >> for waiting until an hour after their pick up time to find
> out that
> >> the driver went to the wrong place. Oops, he just glanced at the
> >> manifest and assumed he knew where he was going. And wow, what a
> >> shock that I wasn't there.
> >>
> >> It is not right that we still have pay for a ride, receive
> a no show,
> >> and wait even longer for an actual ride after the church has been
> >> locked up.
> >>
> >> The last ride I had was also a no show. After waiting
> thirty minutes,
> >> I called to find out where my ride was. The answer was
> that it would
> >> be at least another 20 minutes because of traffic. If I had waited
> >> for that driver to show, I would have been a no show for my return
> >> trip because the meeting was only an hour long. That time, I had
> >> another mode of transportation as an option, but what if I didn't.
> >>
> >> I know I should be grateful to have any transportation, but it is
> >> really frustrating to follow all the rules and still be penalized.
> >>
> >> Cindy Sheets
> >>
> >> Blog: https://writingandmarketing.wordpress.com
> >>
> >> Knit with Care-where you can find the right hand knit gift
> for your
> >> special occasion.
> >>
> http://www.facebook.com/pages/Knit-with-Care/107415059359215?sk=wall
> >>
> >>
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