[Nfbk] TARC

slerythema slerythema at gmail.com
Wed Jul 25 22:58:13 UTC 2012 

Thanks, Nickie.

Cindy Sheets

> -----Original Message-----
> From: nfbk-bounces at nfbnet.org 
> [mailto:nfbk-bounces at nfbnet.org] On Behalf Of Nickie Pearl
> Sent: Tuesday, July 24, 2012 5:43 PM
> To: NFB of Kentucky Internet Mailing List
> Subject: Re: [Nfbk] TARC
> 
> 
> Cindy,
>     When on the TARC home page, click "contact Us".  After 
> that page loads, 
> there will be tabs on the left side of the page.  Click "Report an 
> Incident".  After this page loads, you will be able to select 
> bus, trolley 
> or TARC3 Paratransit.
> The next page will be all the trip details and whatever your 
> complaint is.
> 
> Another thing I meant to mention the other day to everyone 
> is, make sure if 
> you ever get outstanding service by anyone connected with 
> TARC3 to call in 
> with praise too.   It could be someone at dispatch, a driver or a 
> reservationist.
> 
> Thanks!
> Nickie
> 
> -----Original Message----- 
> From: slerythema
> Sent: Tuesday, July 24, 2012 4:56 PM
> To: 'NFB of Kentucky Internet Mailing List'
> Subject: Re: [Nfbk] TARC
> 
> Where do I submit a complaint online? I looked under the 
> forms and only saw a phone number for comments/complaints.
> 
> We have a lot of medical issues going on in our house right 
> now, so if I can fill it out online in the late evening, that 
> would allow me enough time compose all of my thoughts. Right 
> now, our days are filled with doctor appointments or on the 
> phone trying to contact doctor offices.
> 
> Cindy Sheets
> 
> 
> > -----Original Message-----
> > From: nfbk-bounces at nfbnet.org [mailto:nfbk-bounces at nfbnet.org] On 
> > Behalf Of Mario & Sharon Eiland
> > Sent: Monday, July 23, 2012 9:54 PM
> > To: NFB of Kentucky Internet Mailing List
> > Subject: Re: [Nfbk] TARC
> >
> >
> > I have found that by filing your complaints online you get a better 
> > response!
> >
> >
> >
> >
> > On Jul 22, 2012, at 3:00 PM, Nickie Pearl <njp at insightbb.com> wrote:
> >
> > > Yes these are all valid points and none of us have had perfect 
> > > experiences, but we must get involved and make our voices heard. 
> > > Calling to complain is the key.  I call to complain over
> > the littlest
> > > thing.  I tell the reservationist to put in the notes I 
> want a call 
> > > back about my complaint. Another way you can be heard is to
> > attend the
> > > E&D committee meetings.  At these meetings you will have 
> the ear of 
> > > TARC and the contracting company officials as well as some
> > employees.
> > > You can even go one step further and type an e-mail to TARC
> > directors.
> > >
> > > Cindy I agree it's not fair they have a half hour window
> > but we only
> > > have 5 minutes, but rules are rules.  If we are ready to 
> go in the 
> > > early part of the window then we'll be ready in the later
> > part of the
> > > window.  If they are way outside the window, keep calling
> > dispatch or
> > > reservations till the ride shows up.  If we keep pressure
> > on them to
> > > perform excellent customer service or to even perform as
> > the service
> > > was intended, maybe they'll get it.
> > >
> > > Cathy,  If trips are in the "red" they are not to be paid.
> > Now with
> > > the MDT's there is supposed to be less chance of
> > alterations to trip
> > > info. We've all heard the saying "the squeaky wheel gets
> > the grease",
> > > we just have to get better about being squeaky wheels!
> > >
> > > I was on the selection committee for the new contracting
> > company.  I
> > > hope when this new company takes over they are as good as they 
> > > appeared in the face to face questioning and in their
> > proposal.  They
> > > were hands down head and shoulders above the rest in
> > customer service
> > > policy and driver training. I'm keeping my fingers crossed!
> > >
> > > Just be consistent in your complaining.  No matter if it's
> > a late ride, driver on the phone, rudeness,  bad
> > driving...complain about it.   You can also file a complaint
> > online at http://ridetarc.org/
> > >
> > > Have a great day!
> > > Nickie
> > >
> > > -----Original Message----- From: Cathy Jackson
> > > Sent: Sunday, July 22, 2012 5:07 PM
> > > To: NFB of Kentucky Internet Mailing List
> > > Cc: NFB of Kentucky Internet Mailing List
> > > Subject: Re: [Nfbk] TARC
> > >
> > > I wish I had the answer. There has yet to be a company that
> > has been
> > > able to address these issues much less correct them. I
> > thought we were
> > > supposed to ride free if they were outside the window, or 
> at least 
> > > that's what they announced years ago. I also thought they
> > > (paratransit) were not supposed To get reimbursed from the
> > Feds when a
> > > trip went haywire. We all know they aren't going to tattle on 
> > > themselves. We need someone to complain to other than 
> TARC, who has 
> > > their finger in the pie as well. I wonder what the chances of or 
> > > getting a meeting with the new company would be? Cathy 
> Sent from my 
> > > iPhone
> > >
> > > On Jul 22, 2012, at 2:22 PM, "slerythema" <slerythema at gmail.com>
> > > wrote:
> > >
> > >> Why is that TARC/paratransit can all of these rules that
> > the customer
> > >> must follow and consequences for not following them but,
> > the customer
> > >> has no course of action?
> > >>
> > >> As customers we have to sit around and wait for at least thirty 
> > >> minutes and only have five minutes to actually get on the
> > bus before
> > >> you are left. If you are left, they mark as a no show 
> and when you 
> > >> have accumulated enough of these, you are penalized by not have 
> > >> riding privileges for a certain amount of time.
> > >>
> > >> However, when a driver claims that you are a no show and 
> that they 
> > >> were there and asked around, the customer receives no 
> compensation 
> > >> for waiting until an hour after their pick up time to find
> > out that
> > >> the driver went to the wrong place. Oops, he just glanced at the 
> > >> manifest and assumed he knew where he was going. And wow, what a 
> > >> shock that I wasn't there.
> > >>
> > >> It is not right that we still have pay for a ride, receive
> > a no show,
> > >> and wait even longer for an actual ride after the church 
> has been 
> > >> locked up.
> > >>
> > >> The last ride I had was also a no show. After waiting
> > thirty minutes,
> > >> I called to find out where my ride was. The answer was
> > that it would
> > >> be at least another 20 minutes because of traffic. If I 
> had waited 
> > >> for that driver to show, I would have been a no show for 
> my return 
> > >> trip because the meeting was only an hour long. That time, I had 
> > >> another mode of transportation as an option, but what if 
> I didn't.
> > >>
> > >> I know I should be grateful to have any transportation, 
> but it is 
> > >> really frustrating to follow all the rules and still be 
> penalized.
> > >>
> > >> Cindy Sheets
> > >>
> > >> Blog: https://writingandmarketing.wordpress.com
> > >>
> > >> Knit with Care-where you can find the right hand knit gift
> > for your
> > >> special occasion.
> > >>
> > http://www.facebook.com/pages/Knit-with-Care/107415059359215?sk=wall
> > >>
> > >>
> > >> _______________________________________________
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> >
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