[nfbmi-talk] rsa on older blind program

[joe harcz Comcast]

MCB didn't even respond to this from RSA monitoring. What gives?

Joe
1.  Administration of the OIB Program



Observations:  The operational processes for the OIB program are not administered separately within MCB but rather included among the other programs within the agency.  As a result there is not a clearly identified source of expertise for the program, new staff members do not have a written OIB manual to review, and an organized evaluation process of the program is not in place.

 

  a.. MCB does not have staff dedicated solely to the OIB program, but have staff members who share responsibilities across multiple programs, including the VR program.[1]  In addition, MCB utilizes both direct and contract staff.
  b.. MCB uses VR policies for the OIB program and does not have policies specific to the OIB program despite the differences in VR and OIB program requirements.
  c.. MCB does not have any established QA processes to evaluate OIB services provided to the target population.
  d.. MCB does not have a tracking system in place to determine how many individuals in the VR program are referred to the OIB program.  In addition, MCB’s data management system cannot track OIB data accurately for purposes of federal and state reporting.
 

Recommendations:  RSA recommends that MCB: 

1.1              develop and implement policies and procedures specific to the OIB program requirements;

1.2              develop and implement QA processes to evaluate the delivery of OIB services; and

1.3              revamp MCB’s data management system to track OIB data accurately. 

 

MCB Response:  None provided.  

 



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[1] See Chapter 5, Compliance Finding 3, Assigning Personnel Costs.