[nfbmi-talk] Fw: Radisson complaint

[joe harcz Comcast]

----- Original Message ----- 
From: joe harcz Comcast 
To: Elmer Cerano MPAS 
Cc: TOM MASSEAU MPAS ; Jeanette Brown MI CAP 
Sent: Wednesday, June 29, 2011 8:16 AM
Subject: Fw: Radisson complaint



----- Original Message ----- 
From: joe harcz Comcast 
To: Sally Conway USDOJ 
Sent: Wednesday, June 29, 2011 8:15 AM
Subject: Fw: Radisson complaint



----- Original Message ----- 
From: joe harcz Comcast 
To: Robin Jones 
Cc: Peter Berg 
Sent: Wednesday, June 29, 2011 8:15 AM
Subject: Fw: Radisson complaint


Note: no raised character and Braille signs on most of the rooms in this pricey hotel used by agencies for the blind. They did refund me my money for my recent stay. Something that no state agency has done here in Michigan. For ironically I attended a Michigan Commission for the Blind meeting in Constitution Hall that was built in approximately 2001 and owned by the State of Michigan and which didn't even have  raised character and Braille signage on the very rooms the meeting was in.

What in the world is wrong with this state?

Sincerely,

Joe
----- Original Message ----- 
From: joe harcz Comcast 
To: Gus Pine 
Sent: Wednesday, June 29, 2011 8:10 AM
Subject: Re: Radisson complaint


Jun 29, 2011

Paul Joseph Harcz, Jr.
1365 E. Mt. Morris Rd.
Mt. Morris, MI  48458
email: joeharcz at comcast.net


Dear Sir,

In a continuing effort to resolve this issue for myself, all blind and all otherwise disabled people I am submitting to you a link to the United States Department of Justice, Civil Rights Division, Disability rights Section advisory on Lodgings with links to facility surveys.

I would hope that you or appropriate personnel actually conduct these  surveys (using the checklists herein) and ensure that barriers are indeed removed.

The link is:
http://www.ada.gov/hsurvey.htm


I am requesting that surveys are remitted to me once conducted.

As per our recent telephone conversation vis a vis interim measures I am awaiting the written policy you suggested regarding placing any blind customer only on floors that are accessible.

Of, course I wish for that letter in accessible format. Simple e-mail will suffice.

Again I wish to thank Courtney and other staff for fine work and for refunding my room on the spot.

But, as stated in our recent telephone call this Hotel is woefully out of compliance with the ADA, and is often used illegally by the way by many federally funded and state organizations for events including the Michigan Commission for the Blind, the Statewide Independent Living Council, and Michigan Rehabilitation Services to name just a few.

By law they should not be contracting with the Raddison.

The bottom line is that your Hotel will loose valuable business which I think no one wishes for.

Sincerely,

Paul Joseph Harcz, Jr.

cc: US DOJ
cc: Great Lakes Technical Assistence Center


  ----- Original Message ----- 
  From: Gus Pine 
  To: joeharcz at comcast.net 
  Sent: Saturday, June 18, 2011 1:45 PM
  Subject: Radisson complaint


  Mr. Harcz,

  On behalf of our team, I would like to apologize for your recent experience at our hotel.  I will be forwarding your comments regarding ADA compliance to the appropriate personnel within our company.  I will ensure that you receive proper follow up regarding this issue as soon as possible.

   

  Thank you,

  Gus

   

  Gus Pine

  General Manager

  Radisson Hotel Lansing at the Capitol

   

  Hotel: (517) 482-0188

  Direct line: 517.267.3446

  Fax: 517.487.6646

  E-mail: gus.pine at radlansing.com

  Web: www.radisson.com/lansingmi

   



   
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