[nfbmi-talk] mcb consumer satisfaction

Tue May 8 14:30:04 UTC 2012

Attached here is the consumer satisfaction survey for the MCB TC. I got it in the tail end of an extensive report from the Michigan Statewide Independent Living Council. What the heck?

Why wasn't this given to MCB Commissioners and why wasn't it posted to MCB's list serve?

This just goes to the lack of timely and accible information to both commissioners and advocates from this state.

Joe

Michigan Commission for the Blind Training Institute Satisfaction Survey

The Survey was conducted by the Michigan Statewide Independent Living Council Staff at the request of MCBTI

Results:

Amount of People Contacted:  129

Completed Survey:  40  (31% Completion Rate)

Phone Busy:  1

Disconnected:  6

Left Messages:  49

No Answer:  15

Refused Survey:  8

Wrong Number:  6

Email:  4

Amount of Time Attended MCBTI for individuals who completed surveys.

Weeks                  Amount of completed surveys

2                              4

3                              2

4                              2

5                              4

6                              1

7                              3

8                              3

9                              2

10                           3

11                           2

14                           2

16                           2

17                           1

18                           2

21                           1

27                           1

29                           1

31                           1

Questions:

Did you attend a mini-adjustment program prior to attending MCBTC?

Yes – 14 or 35%

No – 26 or 65%

Did you tour the MCBTC prior to attending MCBTC?

Yes – 20 or 50%

No – 20 or 50%

Overall, how well did the MCBTC administration communicate the policies and guidelines governing the MCBTC and its programs?

Results:

5.  22 or 57.9%

4 – 11 or 28.9%

3 – 4 or 10.5%

2 – 1 or 2.65%

1 - 0

Average Answer (5 Scale):  4.42

Overall, how satisfied were you with the range of subjects offered for training at the MCBTC?

Results:

5 - 15 or 37.5%

4 – 13 or 32.5%

3 – 8 or 20.8%

2 – 3 or 7.5%

1 – 1 or 2.5%

Average Answer (5 Scale):  3.98

Comments:

Did not receive the training she was told she would receive. She went for higher technology training.

Not equipped multiple disabilities and showed lack of flexibility. Can't adapt program.

Programmer by trade was under the impression there was basic and advanced computer, didn't offer level of training he thought it would. Advertising versus
when he went didn't match as well.

Overall, how satisfied were you with the quality of the instruction you received at the MCBTC?

Results:

5 – 20 or 50%

4 – 10 or 25%

3 – 7 or 17.5%

2 – 2 or 5%

1 – 1 or 2.5%

Average Answer (5 Scale):  4.15

Overall, how satisfied were you with the scheduling of your classes during your training at the MCBTC?

Results:

5 – 24 or 61.5%

4 – 7 or 17.9%

3 – 6 or 15.4%

2 – 0

1 – 2 or 5.1%

Average Answer (5 Scale):  4.31

Comments

Not flexible enough to deal with multiple disabilities

Overall, how satisfied were you with the classroom equipment and accommodations at the MCBTC?

Results:

5 – 23 or 57.5%

4 – 9 or 22.5%

3- 6 or 15%

2 – 1 or 2.5%

1 – 1 or 2.5%

Average Answer (5 Scale):  4.30

Overall, how satisfied were you with the counseling you received during your stay at the MCBTC?

Results:

5 – 16 or 42.1%

4 – 9 or 23.7%

3 – 8 or 21.1%

2 – 2 or 5.3%

1 – 3 or 7.9%

Average Answer (5 Scale): 3.87

Comments

Not flexible enough not equipped properly. Equipped for adults who have lost eyesight or kids going to college, not equipped for kids not going to college
but need services. Did not receive reports

Counselor was outstanding

Overall, how satisfied were you with the personal interaction you had with all members of the MCBTC staff?

Results:

5 – 28 or 70%

4 – 7 or 17.5%

3 – 2 or 5%

2 – 2 or 5%

1 – 1 or 2.5%

Average Answer (5 Scale):  4.48

Overall, how satisfied were you with the evening and weekend activities and evening and weekend programming at the MCBTC?

Results:

5 – 11 or 28.9%

4 – 9 or 23.7%

3 – 11 or 28.9%

2 – 5 or 13.2%

1 – 2 or 5.3%

Average Answer (5 Scale): 3.58

Comments

Wasn't allowed to attend, there was not staff member who could assist. She was not able to attend.

No Weekend Programs

Overall, how satisfied were you with the meals and eating arrangements during your training at the MCBTC?

Results:

5 – 21 or 52.5%

4 – 8 or 20%

3 – 7 or 17.5%

2 – 0

1 – 4 or 10%

Average Answer (5 Scale): 4.05

Comments

Meals were good, tasty, well rounded, problem with lack of fiber in the diet offered.

Overall, how satisfied were you with the housing furnishings and accommodations at the MCBTC?

Results:

5 – 16 or  42.1%

4 – 11 or 28.9%

3 – 7 or 18.4%

2 – 2 or 5.3%

1 – 2 or 5.3%

Average Answer (5 Scale):  3.97

Overall, how satisfied were you with the technology training at the MCBTC?

Results:

5 – 17 or 42.5%

4 – 5 or 12.5%

3 – 13 or 32.5%

2 – 3 or 7.5%

1 – 2 or 5%

Average Answer (5 Scale): 3.80

Overall, how beneficial was the training you received at the MCBTC for you and your family after you returned home?

Results:

5 – 13 or 35.1%

4 – 13 or 35.1%

3 – 7 or 18.9%

2 – 1 or 2.7%

1 – 3 or 8.1%

Average Answer (5 Scale):  3.86

Comments

Had learned to adapt prior, training was helpful, but wanted greater technical training.

People were amazed and asked where he trained.

Would you recommend this program to a friend or relative who is blind or visually impaired?

Results:

5 – 31 or 77.5%

4 – 4 or 10%

3 – 3 or 7.5%

2 – 0

1 – 2 or 5%

Average Answer (5 Scale): 4.55

Average of Ranked Questions:  4.12 out of 5.0

Highest Rating:

Would you recommend this program to a friend or relative who is blind or visually impaired?

Lowest Rating:

Overall, how satisfied were you with the evening and weekend activities and evening and weekend programming at the MCBTC?