[nfbmi-talk] mcb consumer satisfaction
Linda Bloodsaw
lbloodsaw2018 at gmail.com
Sat May 19 17:13:10 UTC 2012
For which year is this survey? I am just wondering since i have not been contacted. It could be that I am the person whose line was busy.
On May 8, 2012, at 10:30 AM, "joe harcz Comcast" <joeharcz at comcast.net> wrote:
> Attached here is the consumer satisfaction survey for the MCB TC. I got it in the tail end of an extensive report from the Michigan Statewide Independent Living Council. What the heck?
>
> Why wasn't this given to MCB Commissioners and why wasn't it posted to MCB's list serve?
>
> This just goes to the lack of timely and accible information to both commissioners and advocates from this state.
>
> Joe
>
> Michigan Commission for the Blind Training Institute Satisfaction Survey
>
> The Survey was conducted by the Michigan Statewide Independent Living Council Staff at the request of MCBTI
>
> Results:
>
> Amount of People Contacted: 129
>
> Completed Survey: 40 (31% Completion Rate)
>
> Phone Busy: 1
>
> Disconnected: 6
>
> Left Messages: 49
>
> No Answer: 15
>
> Refused Survey: 8
>
> Wrong Number: 6
>
> Email: 4
>
> Amount of Time Attended MCBTI for individuals who completed surveys.
>
> Weeks Amount of completed surveys
>
> 2 4
>
> 3 2
>
> 4 2
>
> 5 4
>
> 6 1
>
> 7 3
>
> 8 3
>
> 9 2
>
> 10 3
>
> 11 2
>
> 14 2
>
> 16 2
>
> 17 1
>
> 18 2
>
> 21 1
>
> 27 1
>
> 29 1
>
> 31 1
>
> Questions:
>
> Did you attend a mini-adjustment program prior to attending MCBTC?
>
> Yes – 14 or 35%
>
> No – 26 or 65%
>
> Did you tour the MCBTC prior to attending MCBTC?
>
> Yes – 20 or 50%
>
> No – 20 or 50%
>
> Overall, how well did the MCBTC administration communicate the policies and guidelines governing the MCBTC and its programs?
>
> Results:
>
> 5. 22 or 57.9%
>
> 4 – 11 or 28.9%
>
> 3 – 4 or 10.5%
>
> 2 – 1 or 2.65%
>
> 1 - 0
>
> Average Answer (5 Scale): 4.42
>
> Overall, how satisfied were you with the range of subjects offered for training at the MCBTC?
>
> Results:
>
> 5 - 15 or 37.5%
>
> 4 – 13 or 32.5%
>
> 3 – 8 or 20.8%
>
> 2 – 3 or 7.5%
>
> 1 – 1 or 2.5%
>
> Average Answer (5 Scale): 3.98
>
> Comments:
>
> Did not receive the training she was told she would receive. She went for higher technology training.
>
> Not equipped multiple disabilities and showed lack of flexibility. Can't adapt program.
>
> Programmer by trade was under the impression there was basic and advanced computer, didn't offer level of training he thought it would. Advertising versus
> when he went didn't match as well.
>
> Overall, how satisfied were you with the quality of the instruction you received at the MCBTC?
>
> Results:
>
> 5 – 20 or 50%
>
> 4 – 10 or 25%
>
> 3 – 7 or 17.5%
>
> 2 – 2 or 5%
>
> 1 – 1 or 2.5%
>
> Average Answer (5 Scale): 4.15
>
> Overall, how satisfied were you with the scheduling of your classes during your training at the MCBTC?
>
> Results:
>
> 5 – 24 or 61.5%
>
> 4 – 7 or 17.9%
>
> 3 – 6 or 15.4%
>
> 2 – 0
>
> 1 – 2 or 5.1%
>
> Average Answer (5 Scale): 4.31
>
> Comments
>
> Not flexible enough to deal with multiple disabilities
>
> Overall, how satisfied were you with the classroom equipment and accommodations at the MCBTC?
>
> Results:
>
> 5 – 23 or 57.5%
>
> 4 – 9 or 22.5%
>
> 3- 6 or 15%
>
> 2 – 1 or 2.5%
>
> 1 – 1 or 2.5%
>
> Average Answer (5 Scale): 4.30
>
> Overall, how satisfied were you with the counseling you received during your stay at the MCBTC?
>
> Results:
>
> 5 – 16 or 42.1%
>
> 4 – 9 or 23.7%
>
> 3 – 8 or 21.1%
>
> 2 – 2 or 5.3%
>
> 1 – 3 or 7.9%
>
> Average Answer (5 Scale): 3.87
>
> Comments
>
> Not flexible enough not equipped properly. Equipped for adults who have lost eyesight or kids going to college, not equipped for kids not going to college
> but need services. Did not receive reports
>
> Counselor was outstanding
>
> Overall, how satisfied were you with the personal interaction you had with all members of the MCBTC staff?
>
> Results:
>
> 5 – 28 or 70%
>
> 4 – 7 or 17.5%
>
> 3 – 2 or 5%
>
> 2 – 2 or 5%
>
> 1 – 1 or 2.5%
>
> Average Answer (5 Scale): 4.48
>
> Overall, how satisfied were you with the evening and weekend activities and evening and weekend programming at the MCBTC?
>
> Results:
>
> 5 – 11 or 28.9%
>
> 4 – 9 or 23.7%
>
> 3 – 11 or 28.9%
>
> 2 – 5 or 13.2%
>
> 1 – 2 or 5.3%
>
> Average Answer (5 Scale): 3.58
>
> Comments
>
> Wasn't allowed to attend, there was not staff member who could assist. She was not able to attend.
>
> No Weekend Programs
>
> Overall, how satisfied were you with the meals and eating arrangements during your training at the MCBTC?
>
> Results:
>
> 5 – 21 or 52.5%
>
> 4 – 8 or 20%
>
> 3 – 7 or 17.5%
>
> 2 – 0
>
> 1 – 4 or 10%
>
> Average Answer (5 Scale): 4.05
>
> Comments
>
> Meals were good, tasty, well rounded, problem with lack of fiber in the diet offered.
>
> Overall, how satisfied were you with the housing furnishings and accommodations at the MCBTC?
>
> Results:
>
> 5 – 16 or 42.1%
>
> 4 – 11 or 28.9%
>
> 3 – 7 or 18.4%
>
> 2 – 2 or 5.3%
>
> 1 – 2 or 5.3%
>
> Average Answer (5 Scale): 3.97
>
> Overall, how satisfied were you with the technology training at the MCBTC?
>
> Results:
>
> 5 – 17 or 42.5%
>
> 4 – 5 or 12.5%
>
> 3 – 13 or 32.5%
>
> 2 – 3 or 7.5%
>
> 1 – 2 or 5%
>
> Average Answer (5 Scale): 3.80
>
> Overall, how beneficial was the training you received at the MCBTC for you and your family after you returned home?
>
> Results:
>
> 5 – 13 or 35.1%
>
> 4 – 13 or 35.1%
>
> 3 – 7 or 18.9%
>
> 2 – 1 or 2.7%
>
> 1 – 3 or 8.1%
>
> Average Answer (5 Scale): 3.86
>
> Comments
>
> Had learned to adapt prior, training was helpful, but wanted greater technical training.
>
> People were amazed and asked where he trained.
>
> Would you recommend this program to a friend or relative who is blind or visually impaired?
>
> Results:
>
> 5 – 31 or 77.5%
>
> 4 – 4 or 10%
>
> 3 – 3 or 7.5%
>
> 2 – 0
>
> 1 – 2 or 5%
>
> Average Answer (5 Scale): 4.55
>
> Average of Ranked Questions: 4.12 out of 5.0
>
> Highest Rating:
>
> Would you recommend this program to a friend or relative who is blind or visually impaired?
>
> Lowest Rating:
>
> Overall, how satisfied were you with the evening and weekend activities and evening and weekend programming at the MCBTC?
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