[nfbmi-talk] Important Input Needed for Progress

Terry D. Eagle terrydeagle at yahoo.com
Thu Oct 1 14:07:37 UTC 2015


Accessible Communications: Calibrating the User Experience

 

The best way to improve the state of accessibility for consumers who are
blind, deaf-blind or partially sighted at North American companies is to
gain insight and then get the word out to the people who can either make
improvements themselves (the companies) or be catalysts for change (the
consumers). 

 

My name is Sharlyn Ayotte, and I am the Founder of and Consumer Engagement
Officer for T-Base Communications, a full-service accessible communications
company that specializes in producing accessible statements and bills on
behalf of North America's largest corporations and education providers. The
large volume of accessibility-related questions we receive from our
customers tells us businesses are interested in learning about and improving
the user experience. 

 

Because there are few, if any, up-to-date stats from consumers who are
blind, deaf-blind or partially sighted and because your feedback is the most
valuable, we've put together a few questionnaires, each taking less than 5
minutes to complete, asking about experiences obtaining accessible
statements and bills from call centers, in-branch/in-store and online.

 

In the end, we'll have a data-packed final report to share with our
customers and with end-user consumers across North America, in an effort to
help calibrate the user experience. 

 

 

If you or someone you know is blind, deaf-blind or partially sighted, we
need your help. We need to reach as many people as possible; with sufficient
participation we'll have statistically sound results. We anticipate these
results will not only increase awareness of accessibility in North America,
but also influence future policies.

 

 <http://tbase.com/accessible-communications-calibrating-user-experience>
Begin the questionnaire and see below for two other ways you can support us.


 

1.    Share our initiative on social media with your followers. You can do
so by simply going to our social media properties and sharing our tweets and
status updates on the following properties:

 

 <https://www.facebook.com/TBaseCommunity/posts/1598768563679059> Facebook

 <https://twitter.com/TBaseComm/status/646346611132489728> Twitter

 

2.    Invite friends and colleagues in the blind, deaf-blind and partially
sighted community to participate. Simply copy and paste the text below in an
email, and include the link to the questionnaire. 

 

If you are a member of the blind, deaf-blind or partially sighted community,
T-Base Communications would like to learn more about your experience
receiving accessible information formats. Completing the questionnaire takes
approximately 5 minutes. Access the
<http://tbase.com/accessible-communications-calibrating-user-experience>
questionnaire  or call 1-800-563-0668 Ext. 1229 to receive the questionnaire
in an alternate format of your choice.   

 

Thank you in advance. Please don't hesitate to contact me at
<mailto:sharlyn at tbase.com> sharlyn at tbase.com if you have any questions or
would like to chat further.  

 

Have a great day! 

 

 

Sharlyn Ayotte 

Consumer Engagement Officer 

T-Base Communications

Phone: 613-236-0866 | Toll free: 1-800-563-0668

 <http://www.tbase.com/> www.tbase.com | Ogdensburg, NY | Ottawa, ON

Have questions? We have answers. Just ask us! #asktbase
<http://www.tbase.com/webform/ask-tbase>  

ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.TM

 

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