[nFBMI-Talk] job 911
gkitchen at sero.email
Tue May 29 03:50:59 UTC 2018
Genesee County 9-1-1
Position Description T elecommunicator
Under the direction of the Director or his/her designee; is responsible
for receiving emergency
and complaint calls, and to dispatch the appropriate emergency service
within the jurisdiction
covered by Genesee County 9-1-1. Telecommunicators will monitor radio
traffic, AVL, MDC,
telephone calls and CAD (Computer Aided Dispatch) in day to day
operations of 9-1-1.
Principle Duties and Responsibilities
1. Receives emergency and complaint calls, assesses their relative
severity and urgency, prioritizes it, and determines the appropriate
response, and dispatches appropriate emergency personnel and vehicles.
2. Operates a variety of equipment including radio transmitters
and receivers, computer equipment and terminals, radio consoles,
telephones, recording equipment, and data communications terminals.
3. Monitors several public safety radio channels and communicates
information as needed.
4. Communicate emergency medical information and procedures to callers.
5. Studies and maintains knowledge of the location of city and
county roads, county, township and city boundaries, hospitals, major
public and private buildings, housing areas and police and fire jurisdictions.
6. Operate the LEIN (Law Enforcement Information Network).
7. Oversee and log the movement and disposition of emergency
personnel/vehicles as assigned and assist in their safety.
8. Performs clerical support as directed.
9. May be required to answer non-emergency phone lines and respond
to inquires, direct calls, and take messages.
10. May be required to assist in training of junior employees.
11. This list is not inclusive of the total scope of job functions
to be performed. Duties and responsibilities may be added, deleted or
modified at any time.
Education: High school graduation or equivalent
Experience: Some experience in dealing with the public, preferably in a
communications/telephone capacity. Some prior data entry or related
• Applicants must not have a criminal record
• Applicants must have a valid driver's license
• Applicants must type a minimum of 35 words per minute
The qualifications listed above are intended to represent the minimum
skills and experience levels associated with performing the duties and
responsibilities contained in this job description. The qualifications
should not be viewed as expressing absolute employment or promotional
standards, but as general guidelines that should be considered along
with other job-related selection or promotional criteria.
Physical Requirements: (This job requires the ability to perform the
essential functions contained in this description. These include, but
are not limited to, the following requirements. Reasonable
accommodations will be made for otherwise qualified applicants unable
to fulfill one or more of these requirements.)
• Position requires continuous mental/visual/audio effort; for
example, use of CRT, keyboard, computer, calculator, and telephones.
• Must be able to bend, stoop, sit and reach in order to operate
equipment and perform dispatch functions.
• Must be able to communicate on the telephone and radio and
handle stress involved with dispatching police and other emergency
personnel and dealing with irate and/or distressed citizens on the phone.
Working Conditions: Work in area with radio, phone and
telecommunications equipment for prolonged periods of time. Work
varying shifts in a 24 hour a day operation including weekends and
holidays. May be required to attend various schools, seminars, or
conferences both locally and out-of-town to further their training and
Applications available at G-4481 Corunna Road Flint, MI 48532
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