[NFBMI-Talk] Peter Zaremba: Can you help this family with their braille note?

[Lydia Anne Schuck]

________________________________________
 on behalf of janice jordan via BlindKid <blindkid at nfbnet.org>
Sent: Sunday, July 7, 2019 5:07 PM
To: Blind Kid Mailing List (for parents of blind children)
Cc: janice jordan
Subject: [BlindKid] BrailleNote Malfunction

My daughter was transferring audio files to our computer and after transferring 60 or so files she got a message:

 "Could not find a valid license file for keysoft version 950 billed (or build?) one thousand two hundred eighty"



Now she is unable to use the BrailleNote at all. We have tried a soft reset and holding the reset button down for an additional reset but the message will not disappear. I emailed Humanware and they offer no help ("we do not require a license to use the BN") and they want me to send the machine in for trouble shooting.  I thought I would try this forum before I let the monopolizing Humanware gouge and take advantage of another blind child/family.
Anyone know of a fix for the error message or know of a non-Humanware computer technician?
Janice (mother of Ari)