[Nfbmo] Job opening in Jeff CityFW:

[Gary Wunder]

-----Original Message-----
From: James Moynihan [mailto:jamesmmoynihan at gmail.com] 
Sent: Thursday, March 22, 2012 9:55 AM
To: Gary Wunder
Subject: Fw: 

Gary

fyi

Perhaps this can help some one.

Warmly,



Customer Service Representative



Date: 01/30/2012
Job Title: Customer Service Representative/ Income Maintenance
Department/Division: Missouri Call Center Reports To: Customer Service
Supervisor Pay Grade: non-exempt Summary of Position
The Customer Sendee Representative represents YoungWilliams and provides
outstanding customer service to both internal and external customers by
professionally answering all calls and insuring that customers receive
accurate information politely and promptly.

Essentia] Job Requirements
>Must have the ability to work independently with little or no supervision
and meet the minimum requirement of number of calls answered per day.
 >	Draws from all available resources, policies, supervisors and MACSS
to answer all inquiries,
recognizes case issues as they develop in order to reduce workload.
 >	Shows a high level of enthusiasm in serving customers and improving
team performance, willing to
obtain and increase knowledge to assist the team and call center.

Required Education
A high school diploma or equivalent required. A degree or certificate in a
related field preferred Required Experience
Call center experience preferred. Computer experience and typing proficiency
required. Required Skills
Excellent written and spoken communication skills including voice tones and
grammar as well as time management skills and organizational skills.

Physical Requirements
The physical demands described here are representative of those that must be
met by an employee to successfully perfonn the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required
to type, talk or hear. The employee frequently is required to sit and reach
with hands and arms. The employee is sometimes required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds. Specific
vision abilities required by this job include the ability to read a computer
monitor.
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