[Nfbmo] Convention Follow-up

[Gene Coulter]

I hadn't intended on commenting on the problem with meal shortages on both 
Saturday meals,  but after the feedback  I will let folks know what 
happened.
Per our contract we are to let the hotel know on Monday or Tuesday of 
convention week how to set up meeting rooms and our final meal counts.  This 
is true of every single hotel I've dealt with. This is the first time there 
has been any trouble. None of the changes I notified them on Monday were 
made. For example, the door prize table was not in general session nor was 
the  extra table for the parent's seminar. With the contract I had given the 
hotel guarantees of 75 meals for Saturday and 100 meals for banquet, again 
normal numbers. On Monday I updated these numbers to my best estimate of 88 
for lunch and 120 for banquet. We limited Saturday lunch sales to 90  and 
sold 89, so there should have been no shortage. and on Saturday nightI 
limited us to 124 and we sold 121.
My best guess is that the sales manager never gave the  Monday count to the 
catering and banquet department; again a first ever occurance. The sales 
manager was very unprofessional and I would never book anything through him 
again.
  I suspect our troubles with the hotel are not finished as we have not 
received the bill and may not as I tried to change our address on at least 4 
occasions but all the paperwork shows our address from 5 years ago!
In the past we have taken tickets at the door and this will have to resume 
next year as we are  aware that some folks in the room did not have tickets. 
Long standing policy is that without a ticket you could not enter a meal. I 
intend to propose to our President and the board that next year we take 
tickets at the door and rip them in half giving you back half the ticket so 
you can re-enter if you need to leave the room.
I hope this answers some of the concerns.
Gene
-----Original Message----- 
From: robynwallen--- via Nfbmo
Sent: Monday, April 10, 2017 3:49 PM
To: nfbmo at nfbnet.org
Cc: robynwallen at juno.com
Subject: Re: [Nfbmo] Convention Follow-up



I see nothing wrong with raising the prices a little bit.  My feeling is 
that people afford that which they wish to afford.   Honestly even $37 to 
$40 for a banquet meal once a year is a fair and decent price.   The only 
thing I will tell you Gene is we did overhear the staff saying that they 
were concerned because the count given to the hotel was less than the meals 
ordered and they were not sure about having enough food.  In fact we heard 
them tell servers to quickly take the salads and place settings off any 
tables that were not seated yet to make sure they had enough.  They were 
actually doing this and this is an embarrassment when you have guests at 
your banquets and something you should never see happen.  I am not sure how 
there ended up being more meals ordered than what the hotel had been given 
so I won't comment on that but typically hotels do prepare at least 10 extra 
plates that are not charged to a group in case of last minute guests.    I 
really think this was the biggest issue and I NEVER like to see a hotel 
staff picking up settings after they have set the tables because they do not 
think there is enough.  One person at our table had been at the bar and her 
salad was taken twice before she got back.  She finally had her salad and 
had someone not asked she would have never gotten her meal.   This was a 
serious problem you should be aware of.  I hesitate to speak up because I do 
not want you  to think I am being critical or trying to change things but 
you need to know what was overheard and seen to plan for the future. Robyn

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