[NFBMO] Is shopping assisstant a courtesy or legal requirement?

[Daniel Garcia]

Hello, Friends:

One of my chapter members who is an O&M instructor sent me the following message today:

"I am wondering if you could help me with a problem. One of my students called Price Chopper yesterday to schedule shopping assistance. They said they could no longer perform that service due to staffing issues. Is that not a reasonable accommodation anymore? If it is how do I alert the store about compliance? "

Does anyone have any thoughts on this? Is having a shopper provided by the store considered a courtesy or does it fall under the framework of public accommodation?

If it is viewed merely as a courtesy, I am afraid that other stores will use the same excuse whether or not they have adequate staffing.

Regards,

Daniel

Daniel Garcia, President, Kansas City Chapter
National Federation of the Blind of Missouri
dangarcia3 at hotmail.com
(816) 621-0902
www.nfb.org
www.nfbmo.org
Live the life you want.




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