[NFBMO] On-Line Reviews FSd

[Dennis Miller]

I was finally able to register for an account only to find out there was
nothing there for me to look at.

They do require two-factor authentication.  This is accomplished by
downloading Google Authenticator or a similar program to your iPhone or
Android.  You can then either scan the QR code or enter the setup key
manually.  Please note that you have to enter the setup key exactly as it is
displayed on the screen.  This will be several letters, then a space and
several more letters, then another space and several more letters and
possibly some number mixed in as well.  I used my right arrow key on my
laptop and went through it letter by letter as I was entering everything
into my phone.  The Google Authenticator app then generates a six digit code
that has to be entered into the portal to gain access.  However, you have
less than thirty seconds to do this before a new code is generated.  After
you do all of this you find out that you can't do anything yet because
everything is coming soon.

I think we need to have a conversation with FSD because although their Web
portal is technically not inaccessible the process for signing up for an
account is much more difficult than it needs to be.  I just happened to know
about Google Authenticator or I would have been stuck as well.
Dennis

-----Original Message-----
From: NFBMO [mailto:nfbmo-bounces at nfbnet.org] On Behalf Of Gene Coulter via
NFBMO
Sent: Saturday, May 13, 2023 7:09 PM
To: 'NFB of Missouri Mailing List'
Cc: GeneCoulter at Charter.net
Subject: [NFBMO] On-Line Reviews FSd

Greetings,
There was an article in the Jefferson City News Tribune today about the new
FSD portal. Among other things it is confirmed that some folks will have
automated annual reviews and need do nothing. The website will also let you
know when your review is due and supposedly you can complete your review
on-line.  You may want to check out the article for yourself  before it
disappears at 11:00 tomorrow night. 
The web address to sign up for the service is https://my.mo.gov/fsdbenefits 
I pasted the front page of the site below. However, once I registered my
account a screen comes up requiring  two factor authentication which I
cannot figure out what to do with. If someone without sight or with sight
can figure out how to get past this step on your computer let me know.

Gene Coulter

Welcome to the Family Support Division (FSD) Benefit Portal!
FSD is required to check the eligibility of all MO HealthNet (Missouri
Medicaid) participants. This is called an annual renewal. You can complete
your annual renewal online through the FSD Benefit Portal.
To do this, you will need to:
1.	Create an Account.
2.	Login to your new account.
3.	Select "Connect Your Profile" so you can be notified when new
documents are in your account (including your annual renewal form). Once
your renewal form is available, you can complete it online
NOTE: Not everyone will be required to complete their annual renewal the
same month. Typically, your annual renewal will be required around the
anniversary of when your coverage began. To see what to expect, please
review the Annual Renewal timeline.
Create Your Account
If this is your first time here, you must first create an account.
Get Started
Log in to Your Account
If you already have an account, you can login with your username and
password.



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