[Nfbmt] airline complaints and comments

[Bruce&Joy Breslauer]

Here’s more information.  Joy 

 

To file a consumer complaint with the Department of Transportation: 

www.dot.gov/airconsumer/file-consumer-complaint‎

 

Delta Airlines

https://www.delta.com/contactus/pages/comment_complaint/index.jsp‎

 

U.S. Airways

Compliments and complaints: www.usairways.com 

 

American Airlines

www.aa.com/contactAA/viewEmailFormAccess.do?eventName...‎ 

Compliment/Complaint/Comment · Disability Assistance · Delay/Cancellation
... Nature of Email *. Contact AA - - American
<http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCusto
merRelations.html> Airlines

 

United Airlines

www.united.com 

 

What I will look for when I have more time is the phone numbers or the
contacts to use at the time you are experiencing a problem with an
individual airline.  I’m sure they would rather process their complaints in
house.  There are several “complaint web sites” where you can go and share
your views and positive or negative experiences for the world to see, but I
don’t think that’s what we’re looking for.

 

If you contact the Department of Transportation, I don’t think you’ll get
immediate help.  I think it may be more like contacting the Better Business
Bureau.  Most of the web sites I saw had forms you could fill out after the
fact.  I think we as travelers should have at the ready phone numbers or
e-mail addresses where we can get immediate real-time assistance.  Maybe a
bit of sleuthing before the trip would be invaluable. 

 

Joy