[NFBMT] Delta Airlines: Flying with service Animals and Emotional support animals

[BRUCE&JOY]

>From their web site.  Joy 

 

Service and Support Animals

When flying on Delta, we welcome service and support animals in the aircraft
cabin. When traveling with a service or support animal, we're here to work
with you to make sure your travel day runs smoothly.

 

THE DIFFERENCE BETWEEN TRAINED SERVICE ANIMALS AND EMOTIONAL SUPPORT OR
PSYCHIATRIC SERVICE ANIMALS

We know that both types of animals provide invaluable services and we welcome
both on our flights. To travel with an emotional support or psychiatric
service animal, passengers must upload the required documentation at least 48
hours before a flight. For questions, call 404-209-3434.  Advanced notice is
encouraged but not required for customers traveling with trained service
animals. 

 

Please be advised that our service and support animal policy is changing.
Effective July 10, 2018, each customer will be limited to one emotional
support animal. Additionally, we are no longer accepting pit bull type dogs
as service or support animals.

 

TRAINED SERVICE ANIMALS

Trained service animals receive training to assist those with visual
impairment, deafness or hard of hearing, diabetes, seizures, mobility
limitations or other needs.

To travel with a trained service animal, we request that passengers:

 

Travel with the animal's Veterinary Health Form or Immunization Record on
your person

While not required, we request passengers fill out the  Trained Service
Animal PDF

Upload it to My Trips through the Accessibility Service Request Form

 

EMOTIONAL SUPPORT / PSYCHIATRIC SERVICE ANIMALS

Emotional support animals assist those with emotional, psychiatric, cognitive
or psychological disabilities.

To travel with an emotional support or psychiatric service animal, passengers
must:

 

Download and fill out the required Emotional Support Animal PDF

Upload it to My Trips through the Accessibility Service Request Form

Keep completed paperwork with you while traveling

 

Any animal other than a dog or cat will be evaluated on case-by-case basis.
Service and support animals must remain with the passenger at all times;
unaccompanied animals are not permitted in the cabin.

 

Flying with a Trained Service or Emotional Support Animal

On Delta flights, service and support animals are expected to be seated in
the floor space below a passenger's seat or seated in a passenger's lap.
Service and support animals and their associated items travel for free. The
size of the animal must not exceed the "footprint" of the passenger's seat.

Items include a kennel, blanket, toy, food or similar item

 

Passengers traveling with emotional support or psychiatric service animals
must complete the required paperwork and customers traveling with a trained
service animal are encouraged to submit it at least 48 hours before a flight

 

Review Complete Service or Support Animal Guidelines

If you're traveling with a service or support animal, you should select a
seat that offers space for your animal. Service and support animals must be
seated in the floor space below a seat, or in a passenger's lap.  No animals
are allowed to occupy seats that are designed for passengers or to eat off
tray tables.  Delta will no longer be accepting ESANs on flights longer than
8 hours.

 

Please understand that with larger service animals or passengers with
multiple service animals, we may need to re-accommodate you if the animal
encroaches on other passengers or extends into aisles, which would be a
violation of FAA regulations.

 

If you would like additional time to board the aircraft, pre-boarding is
available to accommodate you during the boarding process.  Please be sure to
arrive at the gate with enough time to make arrangements with the gate agents
prior to departure.

 

It is important to remember that some locations such as Hawaii, U.K. and
other island nations have additional requirements, quarantine laws may not
permit the entry or transit of animals. Contact us at 404-209-3434 or visit
the local government's consulate to learn the requirements for any transit
points as well as for your final destination.

 

Animals Not Permitted

We do not permit the following as service or support animals, as these
animals pose safety and/or public health concerns.  If you have additional
questions, please contact the accessibility assistance line at 404-209-3434.

Hedgehogs

Ferrets

Insects

Rodents

Snakes

Spiders

Sugar gliders

Reptiles

Amphibians

Goats

Non-household birds (farm poultry, waterfowl, game bird, & birds of prey)

Animals improperly cleaned and/or with a foul odor

Animals with tusks, horns or hooves

 

NOTE: If you encounter any issues with your service animal while at the
airport or on board, please ask to speak to a Complaint Resolution Official
(CRO). These trained Delta representatives are ready to assist passengers
with accessibility needs and protect your rights when you travel by air.

 

Service or Support Animal Documentation

For the safety and health of everyone, we require documentation customers
traveling with an emotional support animals in an aircraft cabin. To submit
documentation, please download the PDF and upload it through the
Accessibility Service Request form located in My Trips at least 48 hours
before a flight.

 

Trained Service Animals

We recommend all customers traveling with a trained service animal carry the
animal's current veterinary health form. Delta reserves the right to review
those documents at any time.  Customers may download the form and upload
through the Accessibility Service Request form located in My Trips.  You may
submit a copy of vaccination records in lieu of the Veterinary Health Form as
long as the vaccination dates and veterinary office information are included.
For assistance with this form, please call our accessibility assistance line
at 404-209-3434.  In some cases, customers may be asked to show the animal's
Veterinary Health Form and/or an immunization record or other proof of
vaccination (current within one year of the travel date).

 

Emotional Support & Psychiatric Service Animals

Submit the Emotional Support and Psychiatric Service Animal documentation at
least 48 hours before your flight. Currently, we require documentation that
is no more than a year old (prior to the first flight in the itinerary) from
a certified mental health professional indicating need for an emotional
support animal, plus certification of the animal's health including rabies
and DRB shot verification. Documentation can be provided with a digital copy,
and a professional license number is recommended, but not required. Download
the required documentation and upload it through the Accessibility Service
Request Form located in My Trips.

 

Inappropriate Service or Support Animal Behavior

We know that service and support animals are highly-trained working animals.
We will only refuse transportation of the animal if it engages in disruptive
behavior such as:

 

Growling

Jumping on passengers

Relieving themselves in the gate area or cabin

Barking excessively, not in response to a handler's need or distress

Eating off seatback tray tables

 

Service and Support Animal Frequently Asked Questions

What if I have a service or support animal in training?

In most circumstances, a service or support animal in training does not meet
qualifications for a trained animal and cannot ride in cabin. Two exceptions
are as follows:

The service or support animal in training is traveling with a professional
trainer en route to the owner

The animal in training is already a trained service or support animal, and is
traveling with a certified trainer for additional training

 

Are there animal relief areas at all airports?

Yes, all airports in the United States are required to provide a designated
animal relief area. Although Delta Air Lines is not responsible for providing
care, food or supervision to the areas, we can assist with identifying the
location of an animal relief area and escorting a passenger to the area,
including through security if necessary.

 

Can I enter Delta Sky Club with a service or support animal?

The Delta Sky Club policy for service and support animals is the same as the
policy for these animals on a Delta aircraft.

 

What if I have multiple service or support animals?

Delta accepts passengers traveling with multiple service animals.  However,
only one emotional support animal is allowed per passenger.   The need for
multiple animals will be assessed. It is the passenger's responsibility to
ensure that they have adequate space to accommodate multiple animals. Though
it is not required, extra seats may need to be purchased to provide enough
floor space to accommodate the extra animals. Animals do not sit in seats,
they must be placed on the floor in the foot space of the passenger. All
animals must behave appropriately and documentation for emotional
support/psychiatric service animals must reflect the need for the additional
animals. Animals must be of a size to not exceed the "footprint" of the seat.

 

Where should my service or support animal sit?

A service or support animal or animals may be placed at the feet of the
passenger at any bulkhead seat or in any other seat as long as no part of the
animal extends into the aisle. Animals must be of a size to not exceed the
"footprint" of the seat.

 

The animal or animals may not extend into the foot space of another passenger
who does not wish to share foot space with a service or support animal.

 

Service and support animals may ride in the passenger's lap for all phases of
the flight, including ground movement, take off, and landing, provided the
trained animal is no larger than a lap held child (under 2 years of age).

 

The animal must remain with the passenger at all times.

 

The animal cannot occupy a seat.

 

If no single seat will accommodate both animal and passenger without causing
an obstruction, the passenger may check the service or support animal as
baggage, at no charge, or purchase an additional ticket for the animal,
allowing the animal to occupy that space on the floor. The passenger can buy
a second ticket at the same rate as the original ticket.

 

There is no guarantee of additional space beyond 1 seat per ticket.

 

Passengers with trained service or support animals are permitted to occupy
flat-bed seats but may require assistance from the flight attendant.

 

What if my service or support animal is a member of the National Service
Animal Registry (NSAR)?

Delta Air Lines policies and procedures still apply to passengers with
memberships in the NSAR or similar entity. Review the policies and procedures
or call our accessibility assistance line at 404-209-3434.

 

Are there any travel advisories for service or support animals in the United
States?

Travel fees

There is no charge to transport service or support animals or their assistive
devices, whether they are transported in the cabin or in the hold as checked
baggage, or an oversized animal in cargo. An animal's kennel (whether empty
or occupied) is considered an assistive device and does not incur baggage
fee.

 

Baggage

Service or support animals do not count toward a passenger's carry-on
allotment.

 

Joy Breslauer, First Vice President

National Federation of the Blind of Montana 

Web Site: http://www.nfbofmt.org <http://www.nfbofmt.org/> 

 

Live the life you want

 

The National Federation of the Blind is a community of members and friends
who believe in the hopes and dreams of the nation's blind. Every day we work
together to help blind people live the lives they want.