[Nfbnet-members-list] Fwd: The National Federation of the Blind and Two Blind Individuals File Lawsuit Against SSA for Lack of Accessible Kiosks
David B Andrews
dandrews at visi.com
Thu Aug 31 18:36:56 UTC 2017
-------- Forwarded Message --------
Subject: The National Federation of the Blind and Two Blind Individuals
File Lawsuit Against SSA for Lack of Accessible Kiosks
Date: Mon, 28 Aug 2017 16:00:08 -0400
From: National Federation of the Blind <webmaster at nfb.org>
Reply-To: National Federation of the Blind <webmaster at nfb.org>
To: David Andrews <dandrews at visi.com>
*_FOR IMMEDIATE RELEASE_*
Contact: Chris Danielson, cdanielsen at nfb.org
<mailto:cdanielsen at nfb.org>, (410) 262-1281
Director of Public Relations, National Federation of the Blind
Gregg Kelley, gregg_kelley at washlaw.org
<mailto:gregg_kelley at washlaw.org>, (202) 319-1000
Director of Development and Communications, Washington Lawyers’
Committee for Civil Rights and Urban Affairs
Patricia McConahay, (Pat.McConahay at disabilityrightsca.org
<mailto:.McConahay at disabilityrightsca.org>, (916) 504-5938
Communications Director, Disability Rights California
The National Federation of the Blind and Two Blind Individuals File
Lawsuit Against SSA for Lack of Accessible Kiosks
San Diego, California (August 28, 2017): Today, the National Federation
of the Blind and two blind individuals who receive Social Security
benefits filed a federal lawsuit against the Social Security
Administration (SSA) for its failure to make its Visitor Intake
Processing touchscreen kiosks accessible to its blind visitors. As a
result, blind patrons are unable to check in independently at their
local SSA field offices, and are forced to divulge private information,
such as their social security numbers, to SSA staff or other sighted
third parties to assist them. In addition, they cannot read the printed
ticket generated by the kiosks, which contains their check-in number, so
they must ask someone else to read the number or risk losing their
appointment.
The Individual Plaintiffs
Lisa Marie Irving is a blind recipient of Social Security benefits and
visited her local SSA office in La Mesa, California on May 4, 2017. In
attempting to check in, Ms. Irving found that the Braille instructions
were located on the side of the kiosk in an awkward position, making
them impossible to read. She could not locate any keypad connected to
the kiosk, and there were no audio instructions. Ms. Irving had
encountered these same problems at least twice before on previous
visits. “It was not only frustrating, but made me dread coming to the
SSA office. I always felt rushed by the security guard and was never
allowed to try and read the Braille instructions and check in
independently. I had to rely on him to always check me in and had to
provide my social security number in a crowded environment. It made me
feel very insecure.”
Amy Bonano is also a blind recipient of SSA benefits. She last visited
her local SSA field office in Dayton, Ohio in February of 2017 to report
her wages and deliver her paystubs. The kiosk had no Braille or audio
instructions, no headphone jack, and no keypad. Ms. Bonano had to ask
the security guard to enter her information for her. Because she could
not read the number on her printed ticket, she relied on the security
guard to tell her what her number was so she could report to the service
window. The security guard read the check-in number incorrectly, so Ms.
Bonano was forced to ask other visitors to read her ticket for her. “I
felt very uncomfortable giving out my private information to a stranger
in a public place, and now I dread going back to my local SSA office. I
don’t understand why an accessible kiosk has not been installed yet when
the software for such touchscreen technology exists today. It exists in
the common iPhone, which has a touchscreen. It can definitely be done here.”
Further Background
Hundreds of thousands of blind US residents interact with the SSA each
year. The SSA uses touchscreen kiosks at its field offices throughout
the country. Touchscreen devices like those used by SSA can easily be
made accessible; similar kiosks, as well as automated teller machines,
are already accessible to the blind via audio output through a headphone
jack and input with a tactile keypad. In addition, the iPhone and many
other touchscreen smart phones are fully accessible to blind users. The
lawsuit alleges that the use of these inaccessible kiosks violates
Section 504 of the Rehabilitation Act of 1973.
Approved Quotes for This Release
“It is critical that blind people are afforded not only equal access to
government services and information, but equal respect for their privacy
as well,” said Mark Riccobono, President of the National Federation of
the Blind. “Forcing blind Social Security beneficiaries to divulge their
social security numbers, which are portals to other sensitive personal
and financial information, in the crowded reception areas of SSA field
offices is not acceptable, and the National Federation of the Blind will
not tolerate such unlawful discrimination.”
“This issue highlights a systemic concern in the blind community
regarding digital accessibility,” said Jonathan Smith, Executive
Director of the Washington Lawyers’ Committee for Civil Rights and Urban
Affairs. “Businesses, federal agencies, and medical facilities are
increasingly switching to online mediums and kiosks to minimize staff.
These spaces also need to be accessible, as they are treated by the
public as places of public accommodation. Digital accessibility is not
difficult to achieve, as many may assume.”
“The SSA needs to allow blind individuals the same privacy and
independence afforded to anyone else visiting their offices,” said
Autumn Elliott, a lawyer with Disability Rights California. “The SSA
cannot allow check-in kiosks or other new technology to become barriers
to access for people with disabilities.”
“In 2017, no federal agency, and certainly not one whose mission
includes serving individuals with disabilities, should be using
inaccessible technology in its offices,” said Jessie Weber, an attorney
with Brown, Goldstein & Levy, LLP. “Requiring blind individuals to
obtain sighted assistance before they can meet with a Social Security
representative is unacceptable and unlawful.”
For Further Information
The case was filed on behalf of the plaintiffs in the Federal District
Court for the Southern District of California (Case No.
3:17-cv-01730-BAS-KSC) by Brown Goldstein & Levy LLP of Baltimore, MD,
the Washington Lawyers’ Committee for Civil Rights and Urban Affairs,
and Disability Rights California.
###
ABOUT THE NATIONAL FEDERATION OF THE BLIND: The National Federation of
the Blind knows that blindness is not the characteristic that defines
you or your future. Every day we raise the expectations of blind people,
because low expectations create obstacles between blind people and our
dreams. You can live the life you want; blindness is not what holds you
back.
ABOUT THE WASHINGTON LAWYERS’ COMMITTEE: The Washington Lawyers’
Committee for Civil Rights and Urban Affairs was established in 1968 to
provide pro bono legal services to address issues of discrimination and
entrenched poverty. Since then, it has successfully handled thousands of
civil rights cases on behalf of individuals and groups in the areas of
fair housing, equal employment opportunity, public accommodations,
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rights. For more information, please visit www.washlaw.org
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ABOUT BROWN, GOLDSTEIN & LEVY LLP: Brown, Goldstein & Levy, based in
Baltimore, Maryland, handles both civil and criminal litigation and has
long represented organizations and individuals with disabilities in
high-profile, high-impact disability rights cases. For more information,
visit www.browngold.com
<https://nfb.org/sites/all/modules/civicrm/extern/url.php?u=9349&qid=1916116>.
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