[NFBNJ] Fwd: ACCESS LINK RIDERS’ CHOICE PILOT (ALRC)

[Linda Melendez]

---------- Forwarded message ---------
From: ADA Services <ADAServices at njtransit.com>
Date: Wed, Apr 5, 2023 at 6:02 PM
Subject: ACCESS LINK RIDERS’ CHOICE PILOT (ALRC)
To:




[image: Access Link Logo]

*Launch of the Access Link Riders’ Choice Pilot (ALRC) *



*To join the pilot program, click here.*
<https://forms.office.com/g/czJ0pw2rhU>





Access Link Riders’ Choice Pilot is the safe, easy, and flexible
alternative to Access Link. The program offers Access Link customers the
opportunity to allow Access Link to move some of their rides to
transportation network companies. We are starting with Lyft and Uber Spring
of 2023.



When a customer’s ride is moved to one of the Access Link Riders’ Choice
Pilot providers, the customer’s fare is the same as it was with Access
Link. The customer may even get to enjoy a faster, more direct ride to
their destination.



If you choose to join the Access Link Rider’s Choice Pilot program,
<https://forms.office.com/g/czJ0pw2rhU> you will continue to call Access
Link to make ride reservations. Access Link will decide whether your ride
will be moved to one of the Access Link Riders’ Choice Pilot providers or
remain with Access Link. If the ride is moved, you will receive a text
message and/or phone call from the Access Link Rider’s Choice Pilot
provider. If the ride remains on Access Link, you will receive the normal
Access Link reminder call.



*Important Information to Know about the ALRC Pilot: *

   - You must be a certified Access Link customer. For information on
   applying for Access Link service click here.
   <https://www.njtransit.com/accessibility/access-link-ada-paratransit#:~:text=Applying%20for%20Access%20Link>
   - Your EZ-Wallet account cannot have a negative balance.
   - Joining the pilot program does not guarantee that any of your Access
   Link reservations will be moved to an Access Link Riders’ Choice Pilot
   provider.
      - When booking an Access Link ride, you should always be prepared to
      be serviced by Access Link and pay the Access Link fare.
   - ALRC pilot providers offer origin-to-destination service like Access
   Link.
   - Right now, there is no limit to how many rides you can take with the
   TNCs in this pilot.
   - The ALRC pilot providers will only travel within the service area
   <https://www.njtransit.com/accessibility/access-link-ada-paratransit#:~:text=Where%20Does%20Access%20Link%20Go%3F%20(Access%20Link%27s%20Service%20Area)>,
   which is still ¾ mile from a local fixed route bus.
   - ALRC pilot operators are not required to carry customer bags or
   luggage. They will assist with securing items, boarding, and exiting the
   vehicle.
   - ALRC pilot operators will wait the same 5 minutes as the Access Link
   operators for customers to board and are not required to wait with a
   customer for a “hand-off” at their destination.
   - You are free to express your preferred Access Link Riders’ Choice
   Pilot provider, but there is no guarantee all your Access Link Riders’
   Choice Pilot rides will be serviced by your preferred provider.



For more information about Access Link Riders’ Choice Pilot, contact
Customer Service by emailing adaservices at njtransit.com or calling
973-491-4224, option 5.
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