[NFBOH-Cleveland] FW: [Employment-Committee] FW: Beyond Vision seeking Customer Care Manager (contact center based)

Tue Aug 14 20:32:22 UTC 2018

From: Employment-Committee <employment-committee-bounces at nfbnet.org> On Behalf Of Dick Davis via Employment-Committee
Sent: Tuesday, August 14, 2018 3:24 PM
To: Employment-Committee at nfbnet.org
Cc: Dick Davis <ddavis at blindinc.org>
Subject: [Employment-Committee] FW: Beyond Vision seeking Customer Care Manager (contact center based)

Got anyone who would be interested in this job?

Dick Davis 

From: Sarah Heesen [mailto:sheesen at beyondvision.com <mailto:sheesen at beyondvision.com> ] 
Sent: Tuesday, August 14, 2018 1:40 PM
Cc: Rob Buettner <rbuettner at beyondvision.com <mailto:rbuettner at beyondvision.com> >
Subject: Beyond Vision seeking Customer Care Manager (contact center based)

Good afternoon, Beyond Vision family and friends,

Beyond Vision is seeking to fill the big workstation with all the buttons and controls in our Customer Care Center … that’s right, we are looking for a Starship Captain … I mean a Customer Care Manager! We would appreciate your help getting the word out!

We are looking for someone with experience leading a diverse team to set, meet, and celebrate department and personal goals. He/she should be professional, yet people-oriented with a sense of humor. Also, this person should have excellent project management and multi-tasking skills in order to meet the needs of a growing portfolio of clients. Familiarity with the functions of a cloud-based contact center platform is preferred.

I’m pasting the general posting below, but please email me at sheesen at beyondvision.com <mailto:sheesen at beyondvision.com>  for a more detailed job description.

Thanks for passing this along! I hope you are all enjoying the summer whenever possible!

Sarah Heesen (formerly Zellmer)

CUSTOMER CARE MANAGER – CONTACT CENTER-BASED

Beyond Vision has an incredible mission: We create employment opportunities and upward mobility for people who are blind or visually-impaired. No where is this more evident than in our Customer Care Center staffed by a growing team of legally-blind professionals in the heart of Milwaukee. WI. Our team is dedicated, skilled, and recognized for providing outstanding phone and computer-based customer care. And now we are poised to take all that to the next level with the help of an experienced, mentorship and customer -satisfaction-centered manager at the helm. If that’s a specialty of yours and a role you enjoy, we want to meet you!

The Customer Care Manager (CCM) will provide service that exceeds the expectations of internal and external customers alike. The CCM will employ industry best practices along with relevant contact center metrics to increase the scope, quantity, and quality of our inbound and outbound contact service offerings. 

We Require:

*         Minimum of 3 years’ work experience in a call center environment

*         Track record of exceptional team leadership and coaching required. Known for creating a culture of trust, respect, accomplishment recognition, and fun!

*         Two or four-year degree in business, communications, or related field is preferred. 

We offer:

*         Competitive compensation and benefits package. 

*         A culture that values delighting our customers, constant improvement, and fun!

*         The over-arching mission of quality jobs for people who are blind or visually impaired. 

Send a resume, cover letter, and salary requirements to:  <mailto:hr at beyondvision.com> hr at beyondvision.com

Learn more about Beyond Vision at  <http://www.beyondvision.com> www.beyondvision.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Sarah Heesen

Talent Acquisition Coordinator

5316 West State St.

Milwaukee, Wisconsin 53208

Tel: (414) 758-2737 (direct)

Fax: (262) 439-5865 (confidential)

Email:  <mailto:szellmer at beyondvision.com> szellmer at beyondvision.com

 <http://www.beyondvision.com/> 

 <http://www.beyondvision.com/> Website   l    <http://www.beyondvision.com/blind-ambition/C:/Users/dfrey/Documents/Custom%20Office%20Templates> E-News Archive   l    <https://www.linkedin.com/company/beyond-vision-501-c-3> LinkedIn   l    <https://twitter.com/beyondvision_WIC:/Users/dfrey/Documents/Custom%20Office%20Templates> Twitter   l    <https://www.facebook.com/BeyondVisionWI> Facebook   l    <https://www.youtube.com/channel/UCHrbjc4edULERRJn31GRaYQ> YouTube   l    <http://www.beyondvision.com/support/donate/> Donate

Beyond Vision is enriching the lives of Americans who are blind…through the dignity of work valued by customers and the community.

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