[NFBOH-Cleveland] SSA Job Announcement!

Thu May 20 20:37:01 UTC 2021

Job Announcement!

Social Insurance Specialist (Claims Specialist)

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1,663 reviews

Cleveland, OH

$36,746 - $59,175 a year

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Social Security Administration

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Duties

Summary

This position is located in the Cleveland Southeast Field Office at 18711
Miles Road, Warrensville Heights, OH 44128.

Additional selections may be made within six months from the closing date of
this announcement.

Responsibilities

Once selected for the Claims Specialist position in SSA, you will contribute
to the Agency's mission through direct and personal service to the public.
This includes speaking with beneficiaries about their rights under the
Social Security laws, gathering facts and evidence to establish eligibility
for benefits, making critical decisions to determine the amount of benefits
paid to individuals, and using state-of-the-art computer technology to
access and update information about claims.

Claims Specialists conduct interviews with the public to obtain, clarify,
and verify information about initial and continuing eligibility for
retirement, survivors, disability, health insurance benefits, and
eligibility for supplemental security income including State supplements. In
addition, they resolve discrepancies, clarify issues and make final
decisions for initial and post-entitlement for benefits and payments;
adjudicate and authorize entitlement or disallowance actions at all levels
of difficulty and complexity under programs administered by SSA. 

Travel Required

Not required

Supervisory status 

No 

Promotion Potential 

11 

*         Job family (Series)

0105 Social Insurance Administration 

*	Requirements 

Requirements

Conditions of Employment

*	U.S. Citizenship required
*	Selective Service Registration, if applicable (www.sss.gov)
*	Background and/or security investigation required
*	Job offers are contingent on background / security investigation
results
*	Selectees are required to serve a 1 year probationary period
*	Relocation expenses will not be paid
*	All qualification requirements must be met by the closing date of
the announcement

Qualifications

All qualification requirements must be met by the closing date of the
announcement. If you are using experience to qualify, you must have:

GS-5: Three years of general experience equivalent to the next lower grade
level in the federal service that demonstrates the ability to 1) analyze
problems, identify significant factors, gather pertinent data, and recognize
solutions; 2) plan and organize work; 3) communicate effectively orally and
in writing; and 4) use online technology and automation tools. Examples of
qualifying experience include analyzing, explaining, applying or
interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience at the GS-5 grade level or
equivalent in the federal service 1) assisting individuals in establishing
their entitlement to receive benefits; 2) adjudicating, authorizing or
reconsidering claims; 3) explaining benefit entitlements or requirements to
the general public; 4) evaluating benefit program operations to assess the
integrity and quality; or 5) interpreting benefit program requirements to
formulate policies, procedures or guidelines.

Note: Part-time work is prorated in crediting experience (e.g., if you work
20 hours per week for a 12-month period), you will be credited with 6 months
of experience.

SELECTIVE PLACEMENT FACTOR

COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will
be required to participate in a panel interview (after basic eligibility
determination) to demonstrate an aptitude for meeting and dealing with the
public. Applicants must pass this interview process in order to be found
fully qualified for this position and receive further consideration for
selection. This interview will cover typical situations, which might be
encountered on the job, in person or over the telephone. Applicants must
demonstrate qualities such as clarity of speech, ability to listen, ability
to establish confidence and put others at ease and the ability to organize
and express thoughts clearly. If you do not pass the CAIP interview, you
will not qualify for the job.

NOTE: Previous Meet and Deal results are not valid for this vacancy
announcement; you will be required to complete the CAIP assessment.

Education

SUBSTITUTING EDUCATION: If you are qualifying for this position based on
completed education at an accredited U.S. college, university, or other
educational institution, you must provide a copy of your transcripts or
other proof of education prior to being appointed. NOTE: Education completed
in a foreign institution must be deemed equivalent to that gained in
conventional/accredited U.S. education programs. It is the applicant's
responsibility to acquire U.S. Certification and provide it at the time of
application. For a list of Credential Evaluation Services, log on to:
Credential Evaluation Services.

GS-5: Completion of a full 4-year course of study in any field leading to a
bachelor's degree OR a combination of post-high school education and the
general experience described above. One year of study is defined as 30
earned semester hours or 45 earned quarter hours.

GS-7: One full year of graduate level education in any field. One year of
full-time graduate education is defined as 18 earned semester hours or 27
earned quarter hours. A combination of graduate level education and the
specialized experience as described above OR a Bachelor's degree and
superior academic achievement in any field can be applied as a substitution.
Superior academic achievement is based on: 

*	Graduated in the upper third of the graduating class in the college,
university, or major subdivision; OR
*	Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4
years of education, or based on courses completed during the final 2 years
of the curriculum; OR
*	Graduated with a 3.5 GPA or higher based on the average of all the
required courses completed in the major field or the required courses in the
major field completed during the final 2 years of the curriculum; OR
*	Election to membership in a national scholastic honor society that
meets the minimum requirements of the Association of College Honor Societies
(except for freshman honor societies).

COMBINING EDUCATION AND EXPERIENCE:
Experience and education as described above may be combined to meet the
minimum qualification requirements.
GS-5: Experience and education as described above may be combined to meet
the minimum qualification requirements.
GS-7: Experience and graduate level education as described above may be
combined to meet the minimum qualification requirements.

Experience and education will be computed as percentages of the overall
requirements and must equal to 100 percent when combined. 

Additional information

Selective Service: If you are a male applicant born after December 31, 1959,
you must certify that you have registered with the Selective Service System,
or are exempt from having to do so under the Selective Service Law. See
www.sss.gov.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

The evaluation you receive is based on your responses to the questionnaire.
Your resume and supporting documentation will be compared to your responses
to the occupational questionnaire, which is designed to capture the desired
competencies for this position.

Please make sure you answer all questions and follow all instructions
carefully. Errors or omissions may affect your evaluation. The questionnaire
takes approximately 15 minutes to complete. To preview the questions, click
the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11122562

For additional information see: What to include in your resume.

Your application will be evaluated under the Category Rating method, based
on your responses to the Assessment Questions. If you meet the basic
requirements for the position, your application will be evaluated and placed
into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification
Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification
Requirements and demonstrate a satisfactory level of the knowledge, skills,
and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification
Requirements and demonstrate a high level of the knowledge, skills, and
abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other
candidates in the appropriate category for which they have been rated.
Additionally, preference eligibles who have a compensable service-connected
disability of at least 10 percent and who meet the Minimum Qualification
Requirements will automatically be placed in the Best Qualified Category.

Background checks and security clearance

Security clearance

Not Required 

Drug test required

No 

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk 

Trust determination process

Suitability/Fitness 

*	Required Documents 

Required Documents

You must submit ALL supporting documentation by the closing date of the
vacancy announcement to claim certain types of preference.

PROOF OF EDUCATION: If you are qualifying on the basis of education or
satisfying an educational requirement, submit a copy of your transcripts
that includes your name, the name of the educational institution, course
title(s), number of credits, grade, and date of completion. Unofficial
transcripts or screenshots of electronic/web transcripts with the required
information will be accepted at the time of application. You must submit
your transcripts according to the application submission details of this
announcement. Documents will not be accepted via email or regular mail. If
selected, you may be required to provide your official college transcripts
prior to the effective date of the personnel action placing you into the new
position.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides
eligible displaced Federal competitive service employees with selection
priority for competitive service vacancies. To receive selection priority,
candidates must meet the requirements for the Well Qualified category as
described in the vacancy announcement. Candidates must also provide: 

*	proof of eligibility with your application. Such proof may include a
copy of your written notification of ICTAP eligibility or a copy of your
separation Notice of Personnel Action, (SF-50); and
*	proof of your most recent performance rating of at least "fully
successful" (Level III) or equivalent.

For more information visit
http://www.opm.gov/rif/employee_guides/career_transition.asp.

VETERANS' PREFERENCE: If you are claiming veterans' preference, you must
submit a copy of your military discharge certificate (DD 214 member 4 copy)
or an official statement of service from your command if you are currently
on active duty. To be acceptable, the document must show Character of
Service. If you are claiming 10-point veterans' preference based on a
service-connected disability, you must also submit the required
documentation specified on the reverse of the SF-15, Application for
10-Point Veterans' Preference (SF 15). Applicants claiming derived
preference must submit the SF-15 and the required documentation specified on
the reverse of the SF 15. Preference will be granted based on the documents
received. For more information visit the Vet Guide.

IMPORTANT NOTICE TO VETERANS: The Office of Personnel Management has
published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010.
To receive veterans' preference for service during the Enduring
Freedom/Iraqi Freedom era, you must have served for more than 180 days
between September 11, 2001 and August 31, 2010 OR be in receipt of a
campaign badge or expeditionary medal. The updated CFR language is available
here. Other qualifying eligibility for preference (e.g., disability) remains
unchanged.

Military Spouse Appointing Authority: You may be eligible for an appointment
under the Military Spouse Appointing Authority if you are: 1) The spouse of
an active duty member of the armed forces; 2) The spouse of a former service
member who is 100% disabled due to a service-connected disability; or 3) The
un-remarried widow or widower of a service member killed while on active
duty. Each of these categories has different eligibility criteria that must
be met. Individuals applying for consideration under this authority MUST
provide the applicable supporting documentation (e.g., documentation
verifying marriage, DD-214 member 4, copy of a statement from the Department
of Veterans Affairs or a branch of the military certifying the service
member's service-connected disability rating, DD-1300, statement from
military installation certifying current active duty etc.). You are no
longer eligible if you remarry. 

If you are relying on your education to meet qualification requirements: 

Education must be accredited by an accrediting institution recognized by the
U.S. Department of Education in order for it to be credited towards
qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S.
Department of Education. 

Failure to provide all of the required information as stated in this vacancy
announcement may result in an ineligible rating or may affect the overall
rating. 

*	Benefits 

Benefits

A career with the U.S. Government provides employees with a comprehensive
benefits package. As a federal employee, you and your family will have
access to a range of benefits that are designed to make your federal career
very rewarding. Opens in a new windowLearn more about federal benefits. 

Review our benefits 

Eligibility for benefits depends on the type of position you hold and
whether your position is full-time, part-time, or intermittent. Contact the
hiring agency for more information on the specific benefits offered.

Help 

This job is open to

*         Career transition (CTAP, ICTAP, RPL) 

Federal employees who meet the definition of a "surplus" or "displaced"
employee. 

*         Military spouses 

*         The public 

U.S. citizens, nationals or those who owe allegiance to the U.S. 

*         Veterans 

Clarification from the agency

US Citizens, Certain Military Spouses, and ICTAP eligibles in the Cleveland,
OH commuting area.

usajobs.gov

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