[NFBP-Talk] Fwd: [blind-philly-comp] Employment Opportunity: Bender Consulting, Help Desk Associate; Philadelphia, PA

[Jan Lattuca]

---------- Forwarded message ----------
From: David Goldfield <david.goldfield at outlook.com>
Date: Wed, 16 Jan 2019 03:01:40 +0000
Subject: [blind-philly-comp] Employment Opportunity: Bender
Consulting, Help Desk Associate; Philadelphia, PA
To: "blind-philly-comp at freelists.org" <blind-philly-comp at freelists.org>

HELP DESK ASSOCIATE IN PHILADELPHIA, PA
SEEKING TECHNICALLY-ORIENTED CANDIDATES WITH EXCELLENT COMMUNICATION
SKILLS TO ADDRESS CUSTOMER NEEDS.
ABOUT OUR COMPANY:
With over 20 years of experience in supporting corporate and federal
recruitment, workplace mentoring, and technology accessibility
initiatives, Bender Consulting Services, Inc. is the leading national
expert in disability employment solutions for private and public
sector employers.  To learn more about how to start your career with
Bender Consulting Services, Inc., please visit our website at
www.benderconsult.com<http://www.benderconsult.com>.
HOW TO APPLY:
To apply for consideration for the following career opportunity for
people with disabilities, please visit
www.benderconsult.com/careers/submit-resume<http://www.benderconsult.com/careers/submit-resume>
and complete the electronic form.
POSITION DESCRIPTION:
• Work with customers via the telephone to answer questions and
resolve any issues with products or services. • Diagnose customer's
technical problems and provide creative solutions and alternatives
that meet business needs, maintaining a high level of customer focus
in all interactions. • Attempt to resolve issues at first level within
specified timeframe. • Provide “just-in-time” training to the customer
over the phone as needed. • Identify opportunities for process
improvement and problem elimination. • Refer unresolved issues and
escalate problems to appropriate technical support group identified in
the Customer Support Center Process. • Maintain documentation on
incoming calls via Problem Management System, including steps and
actions taken to resolve customer issues. • Continually focus on
learning new technologies to support rapidly changing and expanding
environment. • Establish and follow through on individual development
plans that enhance team and personal effectiveness.
QUALIFICATIONS:
• Associate’s degree preferred. • Must demonstrate technical
proficiency. • Candidate must have an aptitude for, and interest in,
learning new technologies.  • Clear communication and an ability to
understand customer’s issue and demonstrate real concern is required.
HELP DESK ASSOCIATE IN PHILADELPHIA, PA
SEEKING TECHNICALLY-ORIENTED CANDIDATES WITH EXCELLENT COMMUNICATION
SKILLS TO ADDRESS CUSTOMER NEEDS.
ABOUT OUR COMPANY:
With over 20 years of experience in supporting corporate and federal
recruitment, workplace mentoring, and technology accessibility
initiatives, Bender Consulting Services, Inc. is the leading national
expert in disability employment solutions for private and public
sector employers.  To learn more about how to start your career with
Bender Consulting Services, Inc., please visit our website at
www.benderconsult.com<http://www.benderconsult.com>.
HOW TO APPLY:
To apply for consideration for the following career opportunity for
people with disabilities, please visit
www.benderconsult.com/careers/submit-resume<http://www.benderconsult.com/careers/submit-resume>
and complete the electronic form.
POSITION DESCRIPTION:
• Work with customers via the telephone to answer questions and
resolve any issues with products or services. • Diagnose customer's
technical problems and provide creative solutions and alternatives
that meet business needs, maintaining a high level of customer focus
in all interactions. • Attempt to resolve issues at first level within
specified timeframe. • Provide “just-in-time” training to the customer
over the phone as needed. • Identify opportunities for process
improvement and problem elimination. • Refer unresolved issues and
escalate problems to appropriate technical support group identified in
the Customer Support Center Process. • Maintain documentation on
incoming calls via Problem Management System, including steps and
actions taken to resolve customer issues. • Continually focus on
learning new technologies to support rapidly changing and expanding
environment. • Establish and follow through on individual development
plans that enhance team and personal effectiveness.
QUALIFICATIONS:
• Associate’s degree preferred. • Must demonstrate technical
proficiency. • Candidate must have an aptitude for, and interest in,
learning new technologies.  • Clear communication and an ability to
understand customer’s issue and demonstrate real concern is required.

--
David Goldfield, Assistive Technology Specialist
WWW.David-Goldfield.Com<http://WWW.David-Goldfield.Com>