[NFBP-Talk] Fwd: [tech-vi Announce List] Employment Opportunity: Remote; Director of Customer Success; Crossbeam

[Jan Lattuca]

---------- Forwarded message ----------
From: David Goldfield <david.goldfield at outlook.com>
Date: Tue, 20 Oct 2020 20:31:57 -0400
Subject: [tech-vi Announce List] Employment Opportunity: Remote;
Director of Customer Success; Crossbeam
To: Tech-Vi Announce List <tech-vi at groups.io>

Save Director of Customer Success (Remote, United States) at Crossbeam
It’s an exciting time at Crossbeam. Less than two years post-launch, we
have over one thousand companies using our platform, raised more than
$40M of venture capital from leading VC firms, and are working with
awesome strategic investors like Salesforce, Hubspot, Okta, and Slack.
Best of all, we’re just getting started. In a market full of
uncertainty, we are fortunate to have an unwavering long-term vision and
the funding to see it through at full speed.

Crossbeam helps companies partner with each other in a more data-driven
way by acting as an escrow service for data. Our platform allows
companies to find overlapping customers and prospects with their
partners while keeping the rest of their data private and secure.

As the team’s first Customer Success leader, you’ll manage Crossbeam’s
growing Customer Success team, including the processes and strategies
that will make them world-class. You will be supported by talented peers
across the business, including our co-founders and key stakeholders in
Product, Engineering, Sales, Marketing, Design, and People Operations.
The challenge you’ll tackle at Crossbeam is unique — we’re leading the
way in creating a new category of software. Ensuring that Crossbeam’s
customers are engaged and delighted is core to that mission.

*Responsibilities include*

  * Managing a growing team of Customer Success and Ecosystem
    Development Managers responsible for ensuring that our customers
    onboard successfully, realize tremendous value, and continuously
    grow their use of Crossbeam.
  * Developing processes and procedures that will scale in a high-growth
    environment.
  * Building a deep understanding of Crossbeam’s functionality and
    becoming one of our product’s most informed power users.
  * Participating in senior-level discussions with company leadership
    regarding Customer Success strategy.
  * In partnership with our revenue operations team, using analytics and
    best-in-class tools to measure and manage a data-driven team.
  * Over time, hiring, onboarding, and managing additional team members
    to increase the impact and effectiveness of the Customer Success
    organization.
  * Influencing our Product roadmap by infusing customer feedback and
    insights into our Product prioritization work.
  * Analysis of user experience data and user research to inform
    Customer Success strategy.

*These are some of your traits:*

  * You have a depth of experience in B2B SaaS Customer Success and have
    succeeded in a leadership position on a Customer Success team.
  * You lead with empathy for the user. You understand their pain points
    and what constitutes success.
  * The idea of working in a fast-paced startup environment excites you.
  * You are a power user of SaaS products, specifically in the realm of B2B.
  * You believe in the value that successful partnership programs can drive.
  * You are able to closely follow new product releases, train the team,
    and in partnership with the product marketing team, ensure that
    customers are informed and excited about features as they’re rolled out.
  * You’re not afraid to speak up when you have a point of view, but can
    “disagree and commit” once a final decision is reached.
  * You believe in creating space for people with different backgrounds
    and viewpoints to share their opinions in a respectful environment.
  * You have an unrivaled work ethic, and are excited to learn from the
    team around you while leveling up our existing Customer Success efforts.
  * You have the ability to create a big picture strategy while
    executing on details.
  * You just read this whole list and got more excited than concerned.

*How we work*

Our team has always emphasized remote work, with teammates in the
Philadelphia area and distributed across the country. We’re committed to
a remote-first culture, with the majority of our collaborative work
happening on Slack and Zoom.


When we’re able and when travel feels comfortable, we’ll celebrate with
team offsites and events about once a quarter, and welcome our remote
team to join for some facetime whenever they can. In the meantime, we’re
focused on creating the best experience possible for new team members
from a distance.


This role can be based anywhere in the US.*

About Crossbeam
*

Crossbeam is a partner ecosystem platform that helps companies build
more valuable partnerships. We have an office in Philadelphia as well as
a number of remote teammates across the US.

*
Our Values
*

*Trust is our business.*We create value by building trust in our
company, our team, our technology, and our network. Never let anything
compromise that trust.

*Feed the Network.* Our customer network is our most valuable asset.
Prioritize its growth.

*Equity.*We will build a workplace that ensures everyone has access to
the same opportunities to share in our success.

*This is Fun.*Few people are lucky enough to do what we do. Follow the
fun in every step of the journey.


*Benefits*

*
*

This is a salaried role. In addition, Crossbeam offers:

  * Health Care Plan (Medical, Dental & Vision)
  * Flexible PTO Policy
  * Parental leave
  * Free Food & Snacks
  * Stock Option Plan
  * 401k Plan

Fully remote candidates are encouraged to apply. We have an office in
Center City Philadelphia which we’ve closed temporarily due to COVID-19,
with everyone working remotely. When we’re comfortable reopening the
office, local candidates are also welcome to work from our Center City
Philadelphia headquarters some or all of the time.

/Crossbeam's core value of Equity sits at the heart of our hiring
process, and we're proud to be building a culture where difference is
valued. Applicants from diverse and non-traditional backgrounds are
strongly encouraged to apply. We recruit, employ, train, compensate and
promote regardless of race, religion, color, national origin, sex,
sexual orientation, gender, disability, age, or veteran status./

-- 

https://www.linkedin.com/jobs/view/2209870822/?lgTemp=jobs_jymbii_digest&eBP=NotAvailableFromMidTier&lgCta=eml-jymbii-organic-job-card&recommendedFlavor=COMPANY_RECRUIT&refId=VtCoR0RpHAYz6uDaL6vCsQ%3D%3D&midToken=AQE63HtkPM8vXg&midSig=3JKuZag3byIVs1&trk=eml-jobs_jymbii_digest-jymbii-14-job_card_new_flow&trkEmail=eml-jobs_jymbii_digest-jymbii-14-job_card_new_flow-null-q98mf~kgh7dq4d~zy-null-jobs~view
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org



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[jrlattuca at gmail.com]
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