[NFBP-Talk] Fwd: [tech-vi Announce List] Employment Opportunity: Technical Support Advisor: Dolphin; Worcester, United Kingdom

[Jan Lattuca]

---------- Forwarded message ----------
From: David Goldfield <david.goldfield at outlook.com>
Date: Wed, 29 Sep 2021 09:42:35 +0000
Subject: [tech-vi Announce List] Employment Opportunity: Technical
Support Advisor: Dolphin; Worcester, United Kingdom
To: "tech-vi at groups.io" <tech-vi at groups.io>

Original Source<https://yourdolphin.com/en-gb/careers/vacancies?id=30>
>From the Tech-VI list owner: I normally submit job postings to this
list which offer the option of remote work. However, I am making an
exception in this case as Dolphin has been providing assistive
technology products for several decades. In addition, not all of the
subscribers to this list are from the United States.


Vacancy: Technical Support Advisor

Location: Worcester, United Kingdom

Contract Type: Permanent Full Time

Hours: 37.5 per week

About the role:

Dolphin is a world leader in assistive technology for blind, partially
sighted and dyslexic people with a distribution channel in over forty
countries. We are looking for a Technical Support Advisor to join the
Customer Support team. You will need to provide technical support and
first-rate customer service to end users and resellers in the UK.
Salary is negotiable - based on experience.

Reporting to the Technical Support Manager, duties include:

  *   Resolving and logging customer support incidents via phone,
email and chat application.
  *   Provide prompt and accurate feedback to customers
  *   Prioritise and manage several open incidents at one time
  *   Diagnose hardware and software faults
  *   Contribute to creation of support and training resources
  *   Ensuring customer feedback is escalated to relevant teams and departments
  *   Software testing

What experience do you need?

  *   Good understanding of computer systems and hands-on experience
with Windows environment and Office applications.
  *   Ability to diagnose and troubleshoot basic technical issues
  *   Experience in a similar role and able to provide step-by-step
technical help, both written and verbal
  *   An IT qualification is desirable but not essential
  *   Knowledge of assistive technology would be a distinct advantage.

What sort of people are we looking for?

  *   We are looking for people who are self-motivated, enthusiastic,
and results driven.
  *   You should seek responsibility, demonstrate effective decision
making skills and be comfortable working under your own initiative.
  *   You will need to be organised and methodical in your approach to
work, and able to concentrate on detail, with a high degree of quality
control.
  *   Communication and team working skills are essential.
  *   Be keen to learn, share your ideas and support change.
  *   Everyone at Dolphin is expected to work in the spirit of our
ethos of inclusivity.



STRICTLY NO AGENCIES. If you are a recruitment agency, please do not contact us.

Want to apply?

Please submit your CV with a covering letter using our online
application form<https://yourdolphin.com/en-gb/careers/vacancies/apply?id=30>.
Make sure you've read about our recruitment
process<https://yourdolphin.com/en-gb/careers/recruitment> so you know
what to expect if your application is successful. We look forward to
hearing from you soon!


David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
Subscribe to the Tech-VI announcement list to receive emails regarding
news and events in the blindness assistive technology field.
Email: tech-vi+subscribe at groups.io<mailto:tech-vi+subscribe at groups.io>

www.DavidGoldfield.org<http://www.DavidGoldfield.org>





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