[NFBP-Talk] Fwd: The National Federation of the Blind is seeking an Operations Specialist

[Jan Lattuca]

---------- Forwarded message ----------
From: Scott White <swhite at nfb.org>
Date: Wed, 01 Mar 2023 12:05:42 -0800 (PST)
Subject: The National Federation of the Blind is seeking an Operations
Specialist
To: Jan Lattuca <jrlattuca at gmail.com>

Operations Specialist - NFB-NEWSLINE (Advocacy and Policy Department)

Description

The National Federation of the Blind is a membership organization of
blind people from each of the fifty states, the District of Columbia,
and Puerto Rico. As America's civil rights organization of the blind,
the Federation is a coordinated network of skilled advocates,
resources, and programs that raise expectations of the blind in
society and create opportunities for blind people to live the lives
they want. The staff of the Federation are central to the organized
blind movement by providing support, professional expertise, and daily
contributions to the success of the organization. Working under the
direction of the Federation's elected President, the staff advise the
organization's leadership and contribute to the vibrant, energetic,
and collaborative culture of the organization that raises expectations
throughout society.

The Advocacy and Policy Department of the National Federation of the
Blind is responsible for assisting the President in the coordination
and management of all federal legislative and regulatory advocacy;
providing affiliates with state and local legislative technical
assistance, strategy development and training; membership support with
education, employment, and social security issues; the administration
of our Independence Market; and the administration of the NFB-NEWSLINE
system.

NFB-NEWSLINE is a free audio and Braille information service for
blind, low-vision, deafblind, or print-disabled US residents. It
provides access to over 500 publications including national, state and
international newspapers, breaking news, magazines, emergency weather
alerts, retail ads, job listings, and TV listings. Subscribers can
access these publications via a touchtone telephone, the internet,
OnDemand email, portable players or iOS Devices such as an iPhone,
iPod, or iPad. For more information, visit www.nfbnewsline.org.

The National Federation of the Blind is seeking an Operations
Specialist to work with the NFB-NEWSLINE group to assist with taking
the service to the next level. The successful candidate is an
efficient and multitasking self-starter who can formulate strategies
to drive process improvement and will report to the Director of
Sponsored Technology Programs.

Responsibilities

Manage and track NFB-NEWSLINE problem resolution.

Manage and improve customer relationship management processes.

Manage and improve the subscriber onboarding, training, and customer
service experience.

Assist with the implementation of strategic objectives.

Assist with the management of system enhancements and track
implementation progress.

Assist with NFB-NEWSLINE state sponsor contracts.

Works as the liaison with accounting to prepare invoices and track payments.

Provides presentations to community stakeholders on NFB-NEWSLINE.

Analyze NFB-NEWSLINE usage trends and make recommendations on resource
allocation.

Provides back-up assistance to the Director of Sponsored Technology Programs.

Some overnight travel is required.

Qualifications

Experience with NFB-NEWSLINE preferred but not required.

Bachelor's degree in Business, Operations Management, or related
field. Equivalent work experience will be considered.

Excellent interpersonal skills, including ability to effectively
relate to a wide variety of people.

Strong analytical skills.

Ability to build relationships with community stakeholders including
state sponsors, subscribers, and other disability organizations.

Knowledge of organizational effectiveness and operations management.

Familiarity with business and financial principles.

Excellent verbal and written communication skills.

Leadership ability.

Outstanding organizational skills.

Top Skills & Proficiencies

Leadership

Customer Service

Business Management

Teamwork

Data Processing Skills

Communication Skills

Reporting Skills

Deadline-Oriented

Critical Thinking and Problem-Solving Skills

Planning and Organizing

How to Apply

We seek individuals who wish to identify with a cause and to assist in
advocacy for a group long denied equal opportunity to succeed or fail
based on ability and not be denied opportunity based on society's
stereotypes.

This job is open until filled. Applicants should send, preferably via
email, a resume and cover letter indicating salary requirements to:
Human Resources, National Federation of the Blind, 200 East Wells
Street at Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314,
ext. 2488; fax 410-685-5653; email HR at nfb.org.

The National Federation of the Blind is an equal opportunity employer.
Accordingly, all terms and conditions of employment will be carried
out without regard to race, creed, color, religion, gender, sexual
orientation, nationality, marital status, age, or disability. For more
detailed information about our commitment to equal opportunity in
employment, please email a request to HR at nfb.org.

Scott White

Director of Sponsored Technology Programs

200 East Wells Street, Baltimore, MD 21230

410-659-9314, extension 2231| swhite at nfb.org

National Federation of the Blind | nfb.org | 866-504-7300 | nfbnewsline at nfb.org