[NFBSATX] Update to Via Go Card info I posted last month

[Jenny]

Great info. I will stick with Go Mobile. 

Sent from my iPhone

> On Jun 13, 2020, at 2:22 PM, wendy Walker via NFBSATX <nfbsatx at nfbnet.org> wrote:
> 
> Update to information I posted last month about your new Via Go cards
> (also called tap cards):
> 
> The following are important details I just found out about the new Via cards:
> 1. Once you load money onto the tap card for the first time, if you
> look at your account on the website, the card will continue to say
> "waiting to load" in the "Manage Products and Cards" screen until the
> card is used for the first time on a Via ride at the terminal in the
> bus. The status will then change in the website the following day to
> "Loaded and Ready".
> 2. Drivers have informed me that less than half of the vans have
> working tap card terminals since many customers have not received
> their Go Cards yet so it is important to have a secondary way of
> payment other than your Go Card right now.
> 
> As a personal note, I believe this is extremely cumbersome and the
> process and website need to be streamlined. I recommend using the Via
> Go Mobile iPhone app and it literally takes seconds to purchase a
> single ticket and activate it for the bus driver. It takes a little
> time to set up your payment method in the app, but if you have a smart
> phone, it is exponentially easier to use for tickets than the Via Go
> Card.
> 
> Any questions concerning your Go Card should be directed to Via
> Customer Service at: (210)362-2020
> 
> Stay safe and I hope this helps with your questions.
> 
> Wendy Walker
> Vice-President
> San Antonio Chapter
> 
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