[Nfbsf] BART Customer Service response

[Lisa M. Irving]

Agreed

-----Original Message-----
From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
Sent: Friday, June 14, 2019 3:29 PM
To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
Cc: Kit Lau <alau106 at gmail.com>
Subject: Re: [Nfbsf] BART Customer Service response


as I remember, at least one or two members of in our s.f. group  is on the
board members  of BART  can they  express their concern about the fair gate
problem  in their  committee meeting? 
My next thought is how about we form a group and talk to  some BART
authority about our  concern.   
I have some idea for making a safer gate.
when it is  involving our safety, we should really try to stop before the
gates is installed for all stations.
Kit 
  

Sent from my iPhone

> On Jun 14, 2019, at 1:53 PM, Lisa M. Irving via NFBSF <nfbsf at nfbnet.org>
wrote:
> 
> Hello,
> 
> I did not personally check out the gate, however, the Facebook post 
> that was shared by a service animal user was good enough for me. I 
> find the customer service response so typical. It is dismissiveand 
> minimized the safety hazards posed by the gate when it quickly snaps 
> back. Additionally, most of us can agree that rarely is there a station
person in the box near the gate.
> Employees standing near the gate to educate the masses will be short
lived.
> Also, who has trained them to appropriately assist the blind passenger 
> in conjunction with the new gate? I'm not trying to be negative. I 
> have been impressed with the ease of getting around on public 
> transportation up here, but I am equally unimpressed with assistance 
> and automated announcements, and I don't expect anything better when 
> it comes to assistance and the new gates.
> 
> Lisa
> 
> -----Original Message-----
> From: NFBSF <nfbsf-bounces at nfbnet.org> On Behalf Of Kit Lau via NFBSF
> Sent: Friday, June 14, 2019 1:44 PM
> To: NFB of San Francisco, California List <nfbsf at nfbnet.org>
> Cc: Kit Lau <alau106 at gmail.com>
> Subject: Re: [Nfbsf] BART Customer Service response
> 
> I wonder, did anybody go to Richmond and see the uper   gate? Sometime
this
> weekend, I am going to go to the Richmond station and tried it out. I 
> have a guy dog.
> My name is Kit Lau
> 
> Sent from my iPhone
> 
>> On Jun 14, 2019, at 10:20 AM, Lisa M. Irving via NFBSF 
>> <nfbsf at nfbnet.org>
> wrote:
>> 
>> Here's the response I received after I filed a concern with BART 
>> Customer Service about the new gates being installed to prevent fare
> evaders.
>> 
>> 
>> 
>> From,
>> 
>> Lisa Irving
>> 
>> 
>> 
>> Thank you for your feedback.
>> 
>> 
>> 
>> As part of our efforts to prevent fare evasion, BART modified the ADA 
>> fare gate at Richmond Station on Monday by adding upper flaps to 
>> deter
> jumpers.
>> 
>> 
>> 
>> This stacked fare gate is a prototype designed with a safety 
>> engineer, and we are monitoring it closely.
>> 
>> 
>> 
>> There have been no issues nor injuries reported due to the addition 
>> of the upper flaps.
>> 
>> 
>> 
>> In response to concerns, BART has positioned BART staff at the fare 
>> gate to show people how it works and to answer questions.
>> 
>> 
>> 
>> Regards,
>> 
>> 
>> 
>> BART Customer Services
>> 
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> 
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