[nfbwatlk] Lead Intake Representative - EEOC in Seattle

[Nightingale, Noel]

Link:
http://jobsearch.usajobs.opm.gov/getjob.asp?JobID=79746068&AVSDM=2009%2D03%2D06+00%3A03%3A01&Logo=0&pg=1&jbf574=EE00&FedEmp=Y&sort=rv&vw=d&ss=0&brd=3876&FedPub=Y&caller=/agency_search.asp

Text:
Overview
Lead Information Intake Representative

SALARY RANGE: 36,469.00 - 47,408.00 USD per year OPEN PERIOD: Friday, March 06, 2009
to Thursday, March 19, 2009
SERIES & GRADE: GS-1802-06 POSITION INFORMATION: Full Time Career/Career Conditional
PROMOTION POTENTIAL: 06 DUTY LOCATIONS:   vacancy(s) in one of the following locations:   1 vacancy - Seattle, WA
WHO MAY BE CONSIDERED:   United States Citizens

JOB SUMMARY:
Are you interested in joining a prestigious professional agency? An agency whose work touches the lives of the American public in profound ways? An agency that is rated as one of the best places by job seekers? The mission of the Equal Employment Opportunity Commission (EEOC) is to enforce Federal legislation prohibiting discrimination in employment. Come, join us!
The position is established to provide lead duties to lower-graded information intake representatives and to personally perform the full range of information representative work related to referral and counseling assistance to charging parties and/or their representatives regarding the filing of charges of employment discrimination in compliance with federal laws and Equal Employment Opportunity Commission (EEOC) regulations and procedures.  Assistance is provided in person, by phone, or in writing.

KEY REQUIREMENTS:
U.S. Citizenship

Duties
Additional Duty Location Info:  1 vacancy - Seattle, WA

MAJOR DUTIES:

In addition to personally performing the information intake duties described below, the incumbent works in a leadership capacity with lower-graded district Information Intake Representative (IIR) staff members who may be located in one or more offices within the district.  The incumbent may also provide leadership and guidance to lower-graded non-IRR staff on work directly related to IIR functions.

The incumbent makes routine work assignments, balances workload, trains staff to select appropriate referral, counseling, and intake practices and procedures, provides other on the job training to new or less experienced staff on IRR matters, spot checks work to ensure procedures, methods, and deadlines have been met, monitors and provides routine or ad hoc reports on the status of IIR production functions to the supervisor or his/her designee, advises the supervisor or his/her designee on a range of issues including matters such as staff training needs, procedural problems, and work backlogs. Monitors working conditions, resolves simple, informal complaints of staff, responds to routine customer complaints, identifies personnel needs, and keeps the supervisor or his/her designee informed about such matters.

Receives telephone calls and written inquiries from individuals and/or their representatives seeking information regarding their equal employment opportunity rights and entitlements under the laws and regulations enforced by the EEOC.  Provides information to the requester, either verbally or in writing, related to screening threshold issues such as whether or not an allegation of discrimination meets minimum sufficiency (such as timeliness) and whether or not the allegation appears to fall within the laws and regulations enforced by EEOC.

The incumbent obtains relevant information concerning the allegation from the requester and advises the requester whether EEOC or some other organization has jurisdiction. If the allegation does not appear to be within EEOC's jurisdiction, the incumbent refers the requester, either verbally or by email, to the appropriate federal, state, or local agency.

For allegations that appear to be within EEOC's jurisdiction, the incumbent will conduct pre-charge counseling and if warranted send a charge intake questionnaire  along with a cover letter to the potential charging party, advising him/her of the appropriate EEOC field office to which to mail or take the completed questionnaire.  When timeliness is a critical issue, as in situations where the potential charging party's deadline to file a charge is imminent, the incumbent immediately transfers the call to the responsible field office.  If the inquiry is received by email, and timing is an issue, the inquiry is immediately sent to the responsible field office with confirmation of receipt requested.

Customer service complaints, status requests, and complex issues are referred, typically by email, to the responsible office, supervisor, or designated employee, as appropriate.  The incumbent ensures that these emails are clearly written and that sufficient information is provided to the recipient to respond appropriately to the referral.

The incumbent uses a variety of research tools to fully respond to inquiries, including agency manuals, Standard Operating Procedures, online information, scripts, and other prescribed resources.

Each inquiry is documented by the incumbent who enters specified information into the EEOC Integrated Management System (IMS) or other designated database system, including time of inquiry, name/title of requester, nature of response, special language or special needs (EAS) inquiries, time-sensitive inquiries, time of response, etc. The incumbent may be requested to prepare standard reports related to contact representative work performed, such as periodic workload reports.

The incumbent performs other assigned duties that are directly related to information intake representative functions.

Qualifications and Evaluations
QUALIFICATIONS REQUIRED:
In order to be considered qualified, you must demonstrate, in your resume and responses to questions, at least one year of specialized experience equivalent to the GS-5 level in the Federal service.  Specialized experience is defined as experience which is in or directly related to the line of work of this position and which has equipped you with the knowledge and experience to successfully perform the duties of the position.

All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at http://www.opm.gov/qualifications.

--This is a Bargaining Unit position.

Benefits and Other Info
BENEFITS:

The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp.

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp.

Leave - Most Federal employees earn both annual and sick leave. For information visit: http://www.opm.gov/oca/leave/index.asp.

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp.

Dental and Insurance Program - The Federal Employees Dental and Insurance Program (FEDVIP) allows dental and vision insurance to be purchased on a group basis which means competitive premiums and no pre-existing condition limitations.  Premiums for enrolled Federal and Postal employees will be withheld from salary on a pre-tax basis.  For additional information visit: http://www.opm.gov/insure/DentalVision/index.asp.

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com.

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp. This link provides and overview of the benefits currently offered to Federal employees.

OTHER INFORMATION:

1.  If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position.  To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2.  If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility or Interchange Agreement eligible, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal.

3.  If you are a veteran, you must attach a copy of your DD-214 or other proof of eligibility in order to receive veterans' preference or VRA/VEOA hiring appointment eligibility.  If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled Sch A eligibles (Note:  for additional information for those with disabilities, see the website,
https://www.opm.gov/disability/mngr_3-13.asp); 30% disabled veterans; Veterans Recruitment Appointment (VRA) eligibles (Note:  VRA eligibles cannot  be appointed higher than the GS-11 grade level); returned volunteers from the Peace Corps or Vista, etc.  Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.  You MUST provide supporting documents in order to receive consideration.

HOW TO APPLY:

You must complete an application package that includes an assessment questionnaire, resume, and any applicable supporting documentation.

To apply for this position you must create an Application Manager account.  To start click this link: enter http://www.applicationmanager.gov/.  You must provide a complete Application Package, which includes both of the following parts:

1. Your responses to the Assessment Questionnaire, and

2. Your resume and any other documents specified in the Required Documents section of this job announcement.

Application Manager will track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Completed by 12 midnight Eastern Standard Time on the closing date of the announcement.

RECOMMENDED METHOD FOR SUBMITTING YOUR MATERIALS

If your resume is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your resume will be attached only to the application package you complete and submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created.

If your resume is going to be one you prepared outside of USAJOBS Resume Builder, click this link to begin the process: https://ApplicationManager.gov.

To return to Application Manager at any time, use whichever one of the links you used to begin as described above, or simply go to https://ApplicationManager.gov.

The assessment questionnaire must be filled via application manager online.

Scan/upload required supporting documents.

ALTERNATIVE METHOD FOR SUBMITTING YOUR MATERIALS

NOTE:  FAXING OF DOCUMENTS IS TO BE AVOIDED AND USED ONLY AS A LAST RESORT

To fax a resume or supporting documentation - Click on the link below to obtain the special application cover page http://staffing.opm.gov/pdf/usascover.pdf. Make sure that you include the 8-character vacancy identification number (GK245035), your name, and SSN in the blocks provided or we will not be able to associate your resume with the rest of your application.

The fax number is 1-478-757-3144.

The assessment questionnaire must be filled via application manager online, enter https://ApplicationManager.gov.

RESUMES/APPLICATIONS AND SUPPORTING DOCUMENTATION WILL NOT BE ACCEPTED BY MAIL OR EMAIL.   Should you need assistance please contact the individual identified in this announcement at least 2 days prior to the closing date.

REQUIRED DOCUMENTS:
The following documents are required in addition to completion of the Occupational Questionnaire:

Resume
ICTAP supporting documentation, if applicable
Veterans Preference documentation (DD-214 copy 4, SF-15 and VA Letter as appropriate)
College transcript (s)

Click on the "To upload a resume or additional supporting documentation for this position click here" button to upload documents for this job announcement.

At the Document Upload screen, select the type of documents you are attaching for upload from the drop down menu on the left side of the screen.

Select the "Browse" button and attach the file(s) you want to submit.

Press the "Upload" button to submit the document file(s).  You will receive an "Upload Successful" acknowledgment when the file has been received.

AGENCY CONTACT INFO:
Top
Kathleen Monday
Phone: (317)226-7227
Email: kathleen.monday at eeoc.gov

Or write:
HR Office
101 West Ohio Street
Suite 1900
Indianapolis, IN 46204

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.  After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.