[nfbwatlk] Lead Intake Representative - EEOC in Seattle

Thu Mar 19 23:54:33 UTC 2009

Andrea, please see this message re: EEOC employment. Please review the
link at the end regarding employment for persons with disabilities.
Thanks.

Mike Mello
Access Technology Specialist
Washington State Department of Services for the Blind

3411 South Alaska Street
Seattle, WA 98118
Direct: 206-721-6492

Toll Free: 800-552-7103

Fax: 206-721-4103

E-Mail: micmello at dsb.wa.gov

-----Original Message-----
From: nfbwatlk-bounces at nfbnet.org [mailto:nfbwatlk-bounces at nfbnet.org]
On Behalf Of Nightingale, Noel
Sent: Thursday, March 19, 2009 1:08 PM
To: 'nfbwatlk at nfbnet.org'
Subject: [nfbwatlk] Lead Intake Representative - EEOC in Seattle

Link:
http://jobsearch.usajobs.opm.gov/getjob.asp?JobID=79746068&AVSDM=2009%2D
03%2D06+00%3A03%3A01&Logo=0&pg=1&jbf574=EE00&FedEmp=Y&sort=rv&vw=d&ss=0&
brd=3876&FedPub=Y&caller=/agency_search.asp

Text:
Overview
Lead Information Intake Representative

SALARY RANGE: 36,469.00 - 47,408.00 USD per year OPEN PERIOD: Friday,
March 06, 2009 to Thursday, March 19, 2009 SERIES & GRADE: GS-1802-06
POSITION INFORMATION: Full Time Career/Career Conditional
PROMOTION POTENTIAL: 06 DUTY LOCATIONS:   vacancy(s) in one of the
following locations:   1 vacancy - Seattle, WA
WHO MAY BE CONSIDERED:   United States Citizens

JOB SUMMARY:
Are you interested in joining a prestigious professional agency? An
agency whose work touches the lives of the American public in profound
ways? An agency that is rated as one of the best places by job seekers?
The mission of the Equal Employment Opportunity Commission (EEOC) is to
enforce Federal legislation prohibiting discrimination in employment.
Come, join us!
The position is established to provide lead duties to lower-graded
information intake representatives and to personally perform the full
range of information representative work related to referral and
counseling assistance to charging parties and/or their representatives
regarding the filing of charges of employment discrimination in
compliance with federal laws and Equal Employment Opportunity Commission
(EEOC) regulations and procedures.  Assistance is provided in person, by
phone, or in writing.

KEY REQUIREMENTS:
U.S. Citizenship

Duties
Additional Duty Location Info:  1 vacancy - Seattle, WA

MAJOR DUTIES:

In addition to personally performing the information intake duties
described below, the incumbent works in a leadership capacity with
lower-graded district Information Intake Representative (IIR) staff
members who may be located in one or more offices within the district.
The incumbent may also provide leadership and guidance to lower-graded
non-IRR staff on work directly related to IIR functions.

The incumbent makes routine work assignments, balances workload, trains
staff to select appropriate referral, counseling, and intake practices
and procedures, provides other on the job training to new or less
experienced staff on IRR matters, spot checks work to ensure procedures,
methods, and deadlines have been met, monitors and provides routine or
ad hoc reports on the status of IIR production functions to the
supervisor or his/her designee, advises the supervisor or his/her
designee on a range of issues including matters such as staff training
needs, procedural problems, and work backlogs. Monitors working
conditions, resolves simple, informal complaints of staff, responds to
routine customer complaints, identifies personnel needs, and keeps the
supervisor or his/her designee informed about such matters.

Receives telephone calls and written inquiries from individuals and/or
their representatives seeking information regarding their equal
employment opportunity rights and entitlements under the laws and
regulations enforced by the EEOC.  Provides information to the
requester, either verbally or in writing, related to screening threshold
issues such as whether or not an allegation of discrimination meets
minimum sufficiency (such as timeliness) and whether or not the
allegation appears to fall within the laws and regulations enforced by
EEOC.

The incumbent obtains relevant information concerning the allegation
from the requester and advises the requester whether EEOC or some other
organization has jurisdiction. If the allegation does not appear to be
within EEOC's jurisdiction, the incumbent refers the requester, either
verbally or by email, to the appropriate federal, state, or local
agency.

For allegations that appear to be within EEOC's jurisdiction, the
incumbent will conduct pre-charge counseling and if warranted send a
charge intake questionnaire  along with a cover letter to the potential
charging party, advising him/her of the appropriate EEOC field office to
which to mail or take the completed questionnaire.  When timeliness is a
critical issue, as in situations where the potential charging party's
deadline to file a charge is imminent, the incumbent immediately
transfers the call to the responsible field office.  If the inquiry is
received by email, and timing is an issue, the inquiry is immediately
sent to the responsible field office with confirmation of receipt
requested.

Customer service complaints, status requests, and complex issues are
referred, typically by email, to the responsible office, supervisor, or
designated employee, as appropriate.  The incumbent ensures that these
emails are clearly written and that sufficient information is provided
to the recipient to respond appropriately to the referral.

The incumbent uses a variety of research tools to fully respond to
inquiries, including agency manuals, Standard Operating Procedures,
online information, scripts, and other prescribed resources.

Each inquiry is documented by the incumbent who enters specified
information into the EEOC Integrated Management System (IMS) or other
designated database system, including time of inquiry, name/title of
requester, nature of response, special language or special needs (EAS)
inquiries, time-sensitive inquiries, time of response, etc. The
incumbent may be requested to prepare standard reports related to
contact representative work performed, such as periodic workload
reports.

The incumbent performs other assigned duties that are directly related
to information intake representative functions.

Qualifications and Evaluations
QUALIFICATIONS REQUIRED:
In order to be considered qualified, you must demonstrate, in your
resume and responses to questions, at least one year of specialized
experience equivalent to the GS-5 level in the Federal service.
Specialized experience is defined as experience which is in or directly
related to the line of work of this position and which has equipped you
with the knowledge and experience to successfully perform the duties of
the position.

All qualification requirements must be met by the closing date of this
announcement. Additional information on the qualification requirements
is outlined in the OPM Qualifications Standards Handbook of General
Schedule Positions. It is available for your review on OPM's web site at
http://www.opm.gov/qualifications.

--This is a Bargaining Unit position.

Benefits and Other Info
BENEFITS:

The Federal government offers a number of exceptional benefits to its
employees. The following Web addresses are provided for your reference
to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts
Program (FSAFeds) allows you to pay for certain health and dependent
care expenses with pre-tax dollars. For additional information visit:
https://www.fsafeds.com/fsafeds/index.asp.

Health Insurance - The Federal Employees Health Benefits Program offers
over 100 optional plans. For additional information visit:
http://www.opm.gov/insure/health/index.asp.

Leave - Most Federal employees earn both annual and sick leave. For
information visit: http://www.opm.gov/oca/leave/index.asp.

Life Insurance - The Federal Employees' Group Life Insurance Program
(FEGLI) offers: Basic Life Insurance plus three types of optional
insurance, for additional information visit:
http://www.opm.gov/insure/life/index.asp.

Dental and Insurance Program - The Federal Employees Dental and
Insurance Program (FEDVIP) allows dental and vision insurance to be
purchased on a group basis which means competitive premiums and no
pre-existing condition limitations.  Premiums for enrolled Federal and
Postal employees will be withheld from salary on a pre-tax basis.  For
additional information visit:
http://www.opm.gov/insure/DentalVision/index.asp.

Long Term Care Insurance - The Federal Long Term Care Insurance Program
(FLTCIP) provides long term care insurance for Federal employees and
their parents, parents-in-law, stepparents, spouses, and adult children.
For additional information visit: http://www.ltcfeds.com.

Retirement Program - Almost all new employees are automatically covered
by the Federal Employees Retirement System (FERS). FERS is a
three-tiered retirement plan. The three tiers are: Social Security
Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional
information visit: http://www.opm.gov/retire/index.asp. This link
provides and overview of the benefits currently offered to Federal
employees.

OTHER INFORMATION:

1.  If you are an eligible Interagency Career Transition Assistance
Program (ICTAP) applicant you may apply for special selection over other
candidates for this position.  To be well-qualified and exercise
selection priority for this vacancy, displaced Federal employees must be
rated at 85 or above on the rating criteria for this position. ICTAP
eligibles must submit one of the following as proof of eligibility for
the special selection priority: a separation notice; a "Notice of
Personnel Action" (SF-50) documenting separation; an agency
certification that you cannot be placed after injury compensation has
been terminated; an OPM notification that your disability annuity has
been terminated; OR a Military Department or National Guard Bureau
notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2.  If you are a current career or career-conditional Federal employee
or former Federal employee who has reinstatement eligibility or
Interchange Agreement eligible, you must submit a copy of your latest
SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that
reflects career or career-conditional tenure, or you will not be
considered under the merit promotion process. Also, you should submit
your most recent performance appraisal.

3.  If you are a veteran, you must attach a copy of your DD-214 or other
proof of eligibility in order to receive veterans' preference or
VRA/VEOA hiring appointment eligibility.  If you are claiming 10-point
veterans' preference, you must attach an SF-15, "Application for
10-Point Veterans' Preference" plus the proof required by that form.

4. If you are a male applicant who was born after 12/31/59 and are
required to register under the Military Selective Service Act, the
Defense Authorization Act of 1986 requires that you be registered or you
are not eligible for appointment in this agency.

5. You can apply for a non-competitive appointment if you meet the basic
eligibility requirements and you are eligible for special appointment
such as those authorized for the severely disabled Sch A eligibles
(Note:  for additional information for those with disabilities, see the
website, https://www.opm.gov/disability/mngr_3-13.asp); 30% disabled
veterans; Veterans Recruitment Appointment (VRA) eligibles (Note:  VRA
eligibles cannot  be appointed higher than the GS-11 grade level);
returned volunteers from the Peace Corps or Vista, etc.  Please indicate
the type of special appointment you are seeking, if any, on your
application and follow all other instructions for applying shown in this
announcement.  You MUST provide supporting documents in order to receive
consideration.

HOW TO APPLY:

You must complete an application package that includes an assessment
questionnaire, resume, and any applicable supporting documentation.

To apply for this position you must create an Application Manager
account.  To start click this link: enter
http://www.applicationmanager.gov/.  You must provide a complete
Application Package, which includes both of the following parts:

1. Your responses to the Assessment Questionnaire, and

2. Your resume and any other documents specified in the Required
Documents section of this job announcement.

Application Manager will track your progress to a Complete Application
Package using the My Application Packages checklist and status displays
in Application Manager. Your Application Package status must be
Completed by 12 midnight Eastern Standard Time on the closing date of
the announcement.

RECOMMENDED METHOD FOR SUBMITTING YOUR MATERIALS

If your resume is going to come from the USAJOBS Resume Builder, you
begin the process by clicking the Apply Online button near the bottom of
this page. Your resume will be attached only to the application package
you complete and submit immediately after you click the Apply Online
button for this job announcement, not to any Application Packages you
may already have created.

If your resume is going to be one you prepared outside of USAJOBS Resume
Builder, click this link to begin the process:
https://ApplicationManager.gov.

To return to Application Manager at any time, use whichever one of the
links you used to begin as described above, or simply go to
https://ApplicationManager.gov.

The assessment questionnaire must be filled via application manager
online.

Scan/upload required supporting documents.

ALTERNATIVE METHOD FOR SUBMITTING YOUR MATERIALS

NOTE:  FAXING OF DOCUMENTS IS TO BE AVOIDED AND USED ONLY AS A LAST
RESORT

To fax a resume or supporting documentation - Click on the link below to
obtain the special application cover page
http://staffing.opm.gov/pdf/usascover.pdf. Make sure that you include
the 8-character vacancy identification number (GK245035), your name, and
SSN in the blocks provided or we will not be able to associate your
resume with the rest of your application.

The fax number is 1-478-757-3144.

The assessment questionnaire must be filled via application manager
online, enter https://ApplicationManager.gov.

RESUMES/APPLICATIONS AND SUPPORTING DOCUMENTATION WILL NOT BE ACCEPTED
BY MAIL OR EMAIL.   Should you need assistance please contact the
individual identified in this announcement at least 2 days prior to the
closing date.

REQUIRED DOCUMENTS:
The following documents are required in addition to completion of the
Occupational Questionnaire:

Resume
ICTAP supporting documentation, if applicable Veterans Preference
documentation (DD-214 copy 4, SF-15 and VA Letter as appropriate)
College transcript (s)

Click on the "To upload a resume or additional supporting documentation
for this position click here" button to upload documents for this job
announcement.

At the Document Upload screen, select the type of documents you are
attaching for upload from the drop down menu on the left side of the
screen.

Select the "Browse" button and attach the file(s) you want to submit.

Press the "Upload" button to submit the document file(s).  You will
receive an "Upload Successful" acknowledgment when the file has been
received.

AGENCY CONTACT INFO:
Top
Kathleen Monday
Phone: (317)226-7227
Email: kathleen.monday at eeoc.gov

Or write:
HR Office
101 West Ohio Street
Suite 1900
Indianapolis, IN 46204

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an
acknowledgement email that your submission was successful.  After a
review of your complete application is made you will be notified of your
rating and/or referral to the hiring official.  If further evaluation or
interviews are required you will be contacted.

_______________________________________________
nfbwatlk mailing list
nfbwatlk at nfbnet.org
http://www.nfbnet.org/mailman/listinfo/nfbwatlk_nfbnet.org
To unsubscribe, change your list options or get your account info for
nfbwatlk:
http://www.nfbnet.org/mailman/options/nfbwatlk_nfbnet.org/micmello%40dsb
.wa.gov