[nfbwatlk] Fw: the MLB 2010 Accessibility FAQ

[Mike Freeman]

----- Original Message ----- 
From: "Marlaina Lieberg" <1guidedog at gmail.com>
To: <leadership at acb.org>; <wcb-l at wcbinfo.org>
Cc: "Lainey Feingold" <lfeingold1 at earthlink.net>
Sent: Thursday, April 08, 2010 1:19 PM
Subject: [Wcb-l] the MLB 2010 Accessibility FAQ


> While this is readily available online at
> www.mlb.com, I thought it might be useful to go through it, format it and
> make it available.  I have pasted the entire FAQ below, and would be
> delighted to make it available to anybody in a .doc, .docx, or .brf file
> upon request.  Email me off list if you wish to have it that way.
>
> Some Window-eyes keystrokes were inadvertently left out, so I have added
> them and expect to see them online soon.
>
> I hope this helps folks to share in the wonderful work that Brian 
> Charlson,
> Lainey Feingold and others have undertaken.  We've been working a long 
> time
> on this.  Special thanks go to Brian for his tireless and endless amounts 
> of
> energy on this project.
>
> Let us know if you have issues; Lainey's email address is
> lf at lflegal.com
>
> also, you will note that there is a toll-free US-based number at the end 
> of
> the FAQ to reach the MLB accessibility people.  Try them out,  too!
>
> Here's the FAQ:
>
>
>>From the 2010 Accessibility FAQ
>
> 1.  Do I need to be logged in to access MLB.com Gameday Audio or MLB.TV?
>
> Yes, accessing MLB.com Gameday Audio or MLB.TV does require being logged 
> in.
> Below are instructions on how to log in.
>
> Current subscribers will need to (1) log-in with a valid account, and (2)
> click the home or away broadcast of the game of they would like to listen
> to/watch from the MLB.com Gameday Audio Media Center or the MLB.com Media
> Center.  New users must subscribe to MLB.com At Bat with Gameday Audio
>
> 2.  How do I access archived MLB.com Gameday Audio?
>
> You can reach the Audio player page by navigating to the "Video" or "Audio 
> &
> Video" list menu in the global navigation from almost any page on MLB.com.
>>From that list menu, select "Audio". Or go directly to the MLB.com Gameday
> Audio Media Center On the Gameday Audio player page you will find a 
> listing
> of the current day's games, with links for both Home and Away audio feeds.
> Games will be listed in an accessible table grid. These links are enabled
> when pre-game audio content becomes available to our system, shortly 
> before
> the game begins.  Note: MLB.com Gameday Audio is now called At Bat with
> Gameday Audio.
>
>
> 3.  What is the best way for a screen reader user or screen magnification
> user to play MLB.com Gameday Audio?
>
> The player itself is located under the heading, "Audio". Assistive
> technology users can use their header navigation key to locate the heading
> (usually 'H'). In order to listen to Gameday Audio, you will need an
> account. Information about access to Gameday Audio is under the heading 
> "In
> order to listen to MLB.com Gameday Audio", where there is a link to sign 
> up
> for a new account, or login to an existing account.
>
> The games themselves are displayed in a table on the right hand side.
> Assistive Technology users can use their Table navigation key to take them
> directly to the table (usually 'T'). The games are arranged in rows with
> their start times, with four columns: Time IT, Game, Away, and Home. The
> items in the Away and Home columns are links that will automatically load
> the game into the Audio player. Assistive technology users can use their
> table navigation keys to navigate around the table. For example, the
> following keys may be used in JAWS for table navigation:
>
> Alt + Control + Down Arrow - to move down a row
>
> Alt + Control + Up Arrow - to move up a row
>
> Alt + Control + Left Arrow - to move to the previous cell
>
> Alt + Control + Right Arrow - to move to the next cell
>
> Insert + Shift + Up Arrow - to read the current row
>
> Alt + Control + Num Pad 5 - to read the current cells along with header
> information
>
> The following keys may be used in Window-Eyes for table navigation:
>
> Numpad Insert + Down Arrow - to move down a row
>
> Numpad Insert + Up Arrow - to move up a row
>
> Numpad Insert + Left Arrow - to move to the previous cell
>
> Numpad Insert+ Right Arrow - to move to the next cell
>
> Navigate to any cell and use arrow keys - to read the current cells
>
>
> When a link for a game is loaded into the Gameday Audio player, the game
> automatically plays. Focus moves to the pause link on the Gameday Audio
> player. The play link is the link before, and can be reached with Shift +
> Tab on your keyboard.  Troubleshooting Tip: If while increasing the 
> volume,
> the sound appears to turn off, please try decreasing the volume once to
> regain the feed.
>
> 4.  How do I log in to access MLB.com Gameday Audio?
>
>>From the MLB.com Gameday Audio Media Center, , once you click on a game 
>>feed
> link, if you are not already logged in to MLB.com, you will be prompted to
> enter your login information. If you are not a Gameday Audio subscriber,
> click on the "Buy Now" button available within the login prompt screen to
> purchase a subscription.
>
>
> 5.  How do I purchase MLB.com Gameday Audio?
>
> To purchase an MLB.com Gameday Audio subscription within the Audio Player,
> you can either click on the subscribe link, or click on an active link for 
> a
> game feed. After clicking the game link, you will be prompted to enter 
> your
> MLB.com login information.  If you are not a Gameday Audio subscriber, 
> there
> will be a "Buy Now" button that you can click on within the login prompt 
> to
> purchase a subscription.
>
>
> 6.  How do I access archived games with MLB.com Gameday Audio?
>
> If you would like to access a game from a different date than the current
> day, click on the "Open Calendar", "Previous Day", or "Next Day" links
> located above the game listings on the MLB.com Gameday Audio Media Center.
>
> 7.  If I'm still having issues accessing MLB.com Gameday Audio, what can I
> do?
>
> If you are having trouble accessing MLB.com Gameday Audio, please contact
> our accessibility dedicated Customer Service number at 866.239.1284
> (international customers call 512.434.1542).
>
>
> 8.  How do I log in to access MLB.TV?
>
> If you are not already logged in to MLB.com, click an active link for a 
> game
> feed, and you will then be prompted to enter your login information. If 
> you
> are not an MLB.TV subscriber, but would like to become one, you can then
> click on the "Buy Now" button available within the login prompt to 
> purchase
> a subscription.
>
>
> 9.  How do I purchase MLB.TV?
>
> To purchase an MLB.TV subscription from MLB.com, users should access the
> "Buy MLB.TV" link or "Buy MLB.TV" menu option under the Video menu. To
> purchase an MLB.TV subscription within the MLB.TV Media Player, users can
> click on the "Choose Package" button on the Login page. Users will be
> directed to the "Buy MLB.TV" page to purchase a subscription.
>
>
> 10.  What is the best way for a screen reader user to access MLB.TV?
>
> In order to access MLB.TV, you will need an account. MLB.TV subscribers 
> will
> have access to both TV and radio broadcasts within the MLB.TV Media 
> Player.
> Gameday Audio subscribers will have access to radio broadcasts within the
> MLB.TV Media Player as well as the Audio Player.
>
>
> Selecting a game from the Media Center:
>
> The games options for watching games are arranged in a table. The rows
> contain the times of the games, and the columns contain viewing options:
> Time ET, Game, MLB.TV Premium (Away, Home, National), MLB.TV Basic, 
> Gameday
> Audio (Away, Home, Alt Away, Alt Home), Condensed, and Highlights).
> Assistive technology users can use their Table navigation key to take them
> directly to the table (usually 'T').  Assistive technology users can use
> their table navigation keys to navigate around the table. Users should
> consult their screen reader documentation for detailed instructions on how
> to navigate the tables. For example, the following keys may be used in 
> JAWS
> for table navigation:
>
> Alt + Control + Down Arrow - to move down a row
>
> Alt + Control + Up Arrow - to move up a row
>
> Alt + Control + Left Arrow - to move to the previous cell
>
> Alt + Control + Right Arrow - to move to the next cell
>
> Insert + Shift + Up Arrow - to read the current row
>
> Alt + Control + Num Pad 5 - to read the current cells along with header
> information
> And for Window-Eyes users:
> The following keys may be used in Window-Eyes for table navigation:
>
> Numpad Insert + Down Arrow - to move down a row
>
> Numpad Insert + Up Arrow - to move up a row
>
> Numpad Insert + Left Arrow - to move to the previous cell
>
> Numpad Insert+ Right Arrow - to move to the next cell
>
> Navigate to any cell and use arrow keys - to read the current cells
>
>
> The easiest way to locate a game is to navigate down the second column 
> under
> the "Game" heading to locate the game. The time is announced automatically
> for the game.
>
> For the desired game, navigate along the column for viewing options. The
> headings for the viewing options will be announced automatically, but 
> table
> reading keys can be used to confirm the viewing option and time (For
> example, in JAWS Alt + Control
>
> + Num Pad 5).  When a link for a game is activated, a Flash movie opens in 
> a
> new window. The new window contains general information for screen reader
> users about how to access the MLB.TV or Gameday Audio. This is not visible
> to other users.  After a brief period, the MLB.TV Media Player will load.
> For users who have not yet logged in, a login form is displayed in the
> bottom left corner of the window. For users who have previously logged in,
> they will be taken directly to the game they selected from the Media 
> Center.
>
>
> Windows screen reader users:
>
> In addition to the screen reader only general information, Windows screen
> reader users are also able to navigate the MLB.TV Media Player using their
> screen reader.  Users can navigate the application in either Browse/Cursor
> mode or in MSAA/Forms mode. MSAA/Forms mode is the suggested mode as the
> user can easily use of TAB key to navigate the application in a logical
> sequence.
>
> Mac screen reader users:
>
> We are committed to accessibility on all systems, but for certain products
> we are limited by the constraints and requirements of third-party 
> software.
> Due to Adobe Flash Player Accessibility System Requirements, screen reader
> users must use an MSAA-compatible screen reader. Unfortunately, this means
> that Mac screen readers will not work with the MLB.TV Media Player
> application currently. Adobe has announced that future versions of the 
> Flash
> Player will support Mac screen readers.  Alternatively, Mac screen reader
> users can use the Audio Player using their screen reader to access Gameday
> Audio. To access MLB.TV with screen reader, we recommend using the 
> keyboard
> shortcuts, below.
>
>
> 11.  What keyboard shortcuts are available for MLB.TV?
>
> Some keyboard shortcuts are available to users in order to facilitate 
> easier
> and faster use of key features of the MLB.TV Media Player.  The following
> keyboard shortcuts are available in the MLB.TV Media Player:
>
> M - Mute or Unmute Application
>
> D - Decrease Application Volume by 10%
>
> U - Increase Application Volume by 10%
>
> P - Shortcut to Pause or Play the current video or audio broadcast
>
> T - Navigate to select a game from today
>
> A - Navigate to select an archived game
>
> ? - Shortcut to navigate to the Accessibility Information for the
> application
>
>
> Notes:
>
> Keyboard shortcuts will only work when focus is on the MLB.TV Media Player
> Flash application.  Keyboard shortcuts will not work from within an 
> editable
> text field (eg: Login input field)  The shortcut keys work by simply
> pressing the indicated hotkey. However, this hotkey may conflict with
> another keyboard shortcut on your system.  epending on your screen reader,
> operating system, and browser, you may need to press Control plus the
> shortcut key; Alt plus the shortcut key; Apple plus the shortcut key; or a
> combination of these keys.  If you continue to experience keyboard 
> shortcut
> conflicts, you may need to disable screen reader shortcuts or other
> application shortcuts to use the MLB.TV Media Player keyboard shortcuts
>
>
> 12.  What is the best way for a screen magnification user to access 
> MLB.TV?
>
> When the MLB.TV Media Player new window opens, you can use the F11 key to
> increase the window to full screen. Pressing F11 will when the window is
> full screen will reduce the window to its original size. When in full 
> screen
> mode the login form is located in the top left portion of the screen. 
> Enter
> your email address and password in the text boxes and press the login
> button.  The game will start playing. To view and use the video player
> controls you must move the mouse cursor over the video screen. The 
> controls
> will appear in the bottom middle section of the video screen.
>
> Change the views by pressing the buttons at the top of the video screen.
> Change to full screen by using the button at the bottom right of the video
> screen. Increase or decrease the volume by clicking on 'volume' button or
> icon on the bottom center right of the video  screen.
> Notes:  On the form, the 'login' and 'choose package' buttons do not get
> highlighted on focus.  When keyboard focus is moved to a link or button 
> that
> is off screen the focused content does not scroll into view, so you will
> have to scroll manually to view the content.
>
> 13.  What features of MLB.com are available on the Broadband version of 
> the
> site that are not available on the Narrowband version?
>
> The narrowband homepage provides a lighter version of MLB.com for users
> without a high speed connection. The low bandwidth site provides links to
> features accessible to both high and low bandwidth users as most of the
> sections on MLB.com are of lower size and less bandwidth intensive than 
> the
> MLB.com broadband homepage.
>
>
> 14.  What is the best way for a screen reader user to navigate MLB stats?
>
> The statistics home page contains MLB leaders' hitting and MLB leaders'
> hitting statistics arranged in data tables. The rows contain the player,
> club, and statistic. The number one statistic is rendered as data above 
> the
> table. To investigate this, screen reader users should navigate to text
> immediately before the table and read with their reading keys.
>
> The rest of the data can be read using standard data table reading keys.
> Users should consult their screen reader documentation for detailed
> instructions on how to navigate
>
> the tables. For example, in JAWS, a user would press 'T' to go back into 
> the
> table,
>
> and use the following keystrokes to navigate the table:
>
> Alt + Control + Down Arrow - to move down a row
>
> Alt + Control + Up Arrow - to move up a row
>
> Alt + Control + Left Arrow - to move to the previous cell
>
> Alt + Control + Right Arrow - to move to the next cell
>
> Insert + Shift + Up Arrow - to read the current row
>
> Alt + Control + Num Pad 5 - to read the current cells along with header
> information
>
> At the end of the table are links for Top 50, What's Hot, and Historical
> Statistics.  To access this information, assistive technology users should
> navigate out of the table, and browse the content using their standard
> reading keys.
>
>
> The MLB leaders hitting section contains three tables for Avg, HR, and 
> RBI.
> The next and previous table keystrokes can be used to move backwards and
> forwards between tables (usually T for next table, and Shift + T for
> previous table).
>
>
> The MLB leaders pitching section contains three tables for Wins, 
> Strikeouts,
> and ERA. As with MLB leaders, the next and previous keystrokes can be used
> to navigate between tables.
>
>
> 15.  What is the best way for a screen reader user to purchase tickets
> online?
>
> The tickets are sold by clubs under the heading, "Club by club ticket
> information". Assistive technology users can use their header navigation 
> key
> to locate the heading
>
> (usually 'H'). The teams are arranged in links under this heading. The 
> clubs
> are not in alphabetical order, so screen reader users should tab through 
> the
> list until they hear their club name. Screen magnifier users may be able 
> to
> zoom out a bit if they can recognize their team's logo.  Selecting a club
> takes you to the team's ticket purchasing page. Games in the next couple 
> of
> weeks are displayed in a table under the heading "Team name Tickets". Use 
> a
> heading navigation key to locate the heading, and then use T to move to 
> the
> table.  The first row contains the team playing your team. Use table
> navigation commands to navigate the available times. Users should consult
> their screen reader documentation for detailed instructions on how to
> navigate the tables. For example, JAWS uses the following keystrokes for
> table navigation:
>
> Alt + Control + Down Arrow - to move down a row
>
> Alt + Control + Up Arrow - to move up a row
>
> Alt + Control + Left Arrow - to move to the previous cell
>
> Alt + Control + Right Arrow - to move to the next cell
>
> Insert + Shift + Up Arrow - to read the current row
>
> Alt + Control + Num Pad 5 - to read the current cells along with header
> information
>
> Window-Eyes uses the following keystrokes for table Navigation:
> Numpad Insert + Down Arrow - to move down a row
>
> Numpad Insert + Up Arrow - to move up a row
>
> Numpad Insert + Left Arrow - to move to the previous cell
>
> Numpad Insert+ Right Arrow - to move to the next cell
>
> Navigate to any cell and use arrow keys - to read the current cells
>
>
> Navigate through the rows to find the game you're interested in. When you
> have found the game you're interested in, navigate through the columns
> ignoring what is announced until you hear a link with the phrase, "images
> slash icon underline ticket". Press Return on this link to book the 
> ticket.
> A new page is presented where you can choose your seat, number of tickets,
> and price.
>
>
>
> The ticketing page starts with an image map of available seats. There is
> also a seat map link at the end of the image map, but the Flash movie is
> silent. Assistive technology users should use their shortcut key to move 
> to
> the first form control (usually For c) to bypass choosing a seat.
>
>
> Enter the number of tickets required. The next field allows you to select 
> a
> price level through a group of radio buttons. Choose the price level you
> want, and then continue. This takes you to a CAPTCHA page, where you have 
> 3
> minutes to complete the form. There is an audio challenge for visually
> impaired users. Navigate through the links until you hear, "Audio 
> Version".
> Select this choice, and type in the sentence that is spoken. After you 
> have
> entered the sentence, navigate to the "Continue" button and press enter. 
> A
> confirmation screen is presented where you have 1 minute and 30 seconds to
> confirm the details are correct. The confirmation displays an image with 
> the
> location of the seats you have purchased, but there is no way to determine
> where the seats are with a screen reader. However, a table contains 
> details
> of the ticket that does include the seat number. Confirming the details 
> are
> correct takes you to a shopping cart when you can continue, or add another
> game to your cart. You have 1 minute and 30 seconds to reconfirm the 
> details
> on this page.
>
>
> 16.  Is there a special phone number I should call if I am having trouble
> with the MLB.com web site as either a screen reader or screen 
> magnification
> user where the person answering the phone will understand my issues?
>
> If you are having trouble with the MLB.com web site, please contact our
> accessibility dedicated Customer Service number at 866.239.1284
> (international customers call 512.434.1542).
>
>
> 17.  Do all MLB team web sites have the same accessibility features as
> MLB.com and if not, how do I learn to use them?
>
> All MLB team sites should have the same accessibility features as MLB.com.
> We are continually working to enhance the accessibility features across
> MLB.com and the MLB team sites. If you have questions or have issues with
> MLB.com or a team site, please contact our accessibility dedicated 
> Customer
> Service at access at website.mlb.com or via  phone at 866.239.1284
> (international customers call 512.434.1542).
>
>
> 18.  Where can I email MLB.com with any suggestions as to how the web site
> might be made easier for me to use as a person who uses access technology?
>
> Please email MLB.com at access at website.mlb.com
>
>
> 19.  Is there a way for me to ask other access technology users about how
> they navigate and use the services of MLB.com?
>
> There are a number of forums and listservs where access technology users 
> can
> communicate about the use of services of MLB.com. The following are 
> examples
> of forums which may be of interest to access technology users.
>
> Window Eyes listserv: listserv at gwmicro.com
>
> Blind Programmers: http://www.freelists.org/list/programmingblind
>
> BlindTech: blindtech-owner at yahoogroups.com
>
>
> 20.  Why do I hear information with my screen reader when navigating 
> MLB.com
> that my sighted friends cannot see?
>
> On the signup page, there is a hidden submit button to help assistive
> technology users submit an option without having to continue through the
> page.
>
>
>
>
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