[nfbwatlk] KNFB Reader question

[Elizabeth Lalonde]

Oh, no worries at all. Mike and I have known each other for years! No offense 
taken!! Hope you all have a wonderful day!!

----- Original Message ----- 
From: "Jessiaca Evans via nfbwatlk" <nfbwatlk at nfbnet.org>
To: "Elizabeth Rene" <rene0373 at gmail.com>; "NFB of Washington Talk Mailing List" 
<nfbwatlk at nfbnet.org>
Sent: Sunday, September 28, 2014 2:23 PM
Subject: Re: [nfbwatlk] KNFB Reader question


Hello Elizabeth: I too am surprised at the way this matter was handled. I am 
also excited to buy this app, but was awestruck and dismayed by the abrupt 
answer to your question. I expected a benign answer, and was immediately 
surprised by a confrontation. There may be those of us who do not know about the 
Apple this website/Podcasts, and, may not know about the user guide for this 
app. I do not know the answer to your question, but, I am sorry that you were 
not successful in having your questions answered in a kind, and efficient 
manner.
Do not let this experience to tear you from buying this app. It truly is a 
lifesaver, and I would recommend the app to anyone who needs it. Regards

Sent from my iPhone

> On Sep 28, 2014, at 3:06 PM, Elizabeth Rene via nfbwatlk <nfbwatlk at nfbnet.org> 
> wrote:
>
> Dear list,
> How can I begin this letter? When I saw the references to the new KNFB Reader 
> in this morning's digest, I eagerly scrolled to those messages anticipating 
> text that would tell me more about and whet my appetite to buy this new and 
> exciting   NFB app. What I found instead was a public reprimand delivered to a 
> named subscriber for asking her simple, direct, and politely phrased question 
> without (perhaps) first having read the user manual, for not having researched 
> AppleVis, or for not having viewed the responder's own webcast. The subscriber 
> was pointedly confronted about this. "Be honest now. Have you?"
> How dismaying!
> It's as though the subscriber is now expected to write back and either justify 
> her question or confess her fault.
> Before reading this morning's posts, I had just finished completing a survey 
> requested by Apple, praising the company for the graciousness, 
> professionalism, and responsiveness of its customer service personnel in 
> resolving   a problem I encountered last week. I am stunned by the contrast in 
> approach that this subscriber faced, not from an overtaxed phone support tech, 
> but from a recognized NFB leader with authority,  prestige, and proprietary 
> knowledge adding weight to an  undeserved reproof. That questioner should not 
> have been belittled.
> I could have gone straight to the App Store this morning with my credit card. 
> Now, I'm going to wait for a better customer experience.
>
> Elizabeth M René
> Attorney at Law
> WSBA #10710
> KCBA #21824
> rene0373 at gmail.com
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