[nfbwatlk] KNFB Reader question

[Walt Cone]

Mike,

     I have had the reader since the morning it came out and I still have not figured out how I can save the scanned file to say dropbox.  If I recall Mr. James Gashel said you could do that during the recent convention of the National Federation of the Blind.


-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Mike Freeman via nfbwatlk
Sent: Sunday, September 28, 2014 4:14 PM
To: 'Elizabeth Rene'; 'NFB of Washington Talk Mailing List'
Subject: Re: [nfbwatlk] KNFB Reader question

Elizabeth:

It was not a reprimand; it was a suggestion as to how she could find the information. Would you believe that I don't know anyone from this state who has the app yet so no one truly could answer the question. I was actually trying to point her to help rather than speculate or leave her hanging as if no one would respond.

If one has the app and is having problems, he/she can write to support at knfbreader.com and he/she will get a prompt response.

Mike


-----Original Message-----
From: nfbwatlk [mailto:nfbwatlk-bounces at nfbnet.org] On Behalf Of Elizabeth Rene via nfbwatlk
Sent: Sunday, September 28, 2014 1:06 PM
To: nfbwatlk at nfbnet.org
Subject: [nfbwatlk] KNFB Reader question

Dear list,
How can I begin this letter? When I saw the references to the new KNFB Reader in this morning's digest, I eagerly scrolled to those messages anticipating text that would tell me more about and whet my appetite to buy this new and exciting   NFB app. What I found instead was a public reprimand delivered to a named subscriber for asking her simple, direct, and politely phrased question without (perhaps) first having read the user manual, for not having researched AppleVis, or for not having viewed the responder's own webcast. The subscriber was pointedly confronted about this. "Be honest now. Have you?"
How dismaying!
It's as though the subscriber is now expected to write back and either justify her question or confess her fault. 
Before reading this morning's posts, I had just finished completing a survey requested by Apple, praising the company for the graciousness, professionalism, and responsiveness of its customer service personnel in resolving   a problem I encountered last week. I am stunned by the contrast in approach that this subscriber faced, not from an overtaxed phone support tech, but from a recognized NFB leader with authority,  prestige, and proprietary knowledge adding weight to an  undeserved reproof. That questioner should not have been belittled.
I could have gone straight to the App Store this morning with my credit card. Now, I'm going to wait for a better customer experience.

Elizabeth M René 
Attorney at Law 
WSBA #10710
KCBA #21824 
rene0373 at gmail.com
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