[Njagdu] [Fwd: [Nyagdu] Fidelco Guide Dog Foundation Inc.]

[Tracy Carcione]

---------------------------- Original Message ----------------------------
Subject: [Nyagdu] Fidelco Guide Dog Foundation Inc.
From:    "Marion Gwizdala" <blind411 at verizon.net>
Date:    Fri, January 28, 2011 10:15 am
To:      "NAGDU List" <nagdu at nfbnet.org>
         ""nyagdu"" <nyagdu at nfbnet.org>
         blindtlk at nfbnet.org
         "NFB Chapter presidents" <chapter-presidents at nfbnet.org>
         "FLAGDU List" <FLAGDU at NFBNET.ORG>
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Please distribute the following message as widely as appropriate.

January 28, 2011



            The National Association of Guide Dog Users (NAGDU), a
division of the National Federation of the Blind, has been
contacted by a consumer of the Fidelco Guide Dog Foundation
Inc., alleging that they have arbitrarily and without just
cause, removed her dog from her. Fidelco contends that they
removed the dog "for safety reasons" but refuse to share any
more details, citing confidentiality and privacy concerns, in
spite of a signed release of information form granting
permission to speak with us. Fidelco officials contend they
have given the consumer an explanation of the reason the dog
was repossessed, a fact the consumer denies. Fidelco has
referred us to their ownership agreement which states,
"Fidelco may repossess the dog. . .for any other reason as
determined by Fidelco in its sole and absolute discretion."

            We have reason to believe that this is not an isolated
incident and there are other consumers who have been treated
in a similar manner by the Fidelco Guide Dog foundation inc.
We are interested in hearing from others who have had their
dogs repossessed by Fidelco without cause or explanation "in
its sole and absolute discretion." Fidelco consumers wishing
to file such a complaint should send their names, addresses
(including email addresses), and telephone numbers, along with
the circumstances of the repossession to



Marion Gwizdala, President

National Association of Guide Dog Users

National Federation of the Blind

President at NAGDU.ORG


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