[Njagdu] Taxi trouble

[Tracy Carcione]

My husband and I have been using the same car service for about 20 years, 
through a few changes of management, and they've been great, but lately 
we've been having problems with them.  The dispatcher seems to have decided 
that it's fine to let drivers refuse to pick us up because they're 
"allergic."  Yeah, I bet.  So they tell us it will be the usual 20 minutes, 
and then it turns out to be an hour while he finds someone who's willing to 
come, and we miss our appointments.
So who do I file a complaint with?  I know exactly who in New York City, but 
I haven't had to make a complaint since I moved to Bergen County.
Tracy