[Njagdu] Spirit Air, and general info about Complaint Resolution Officials (CRO)

[Lynn Reynolds]

 Hello Ginger,
I want to thank you for the valuable information that you give us all on many of our calls. Take care.
Lynn

Sent from my iPhone

> On Mar 19, 2014, at 8:19 AM, Ginger Kutsch <GingerKutsch at yahoo.com> wrote:
> 
> Alice, as mentioned on last night’s call, you may wish to contact spirit Air prior to your travel to explain your situation and arrange for special assistance at the airports. The email contact for the CRO at Spirit Air is:
> cronocification at spiritair.com
>  
> General information about Complaint Resolution Officials
> Passengers who experience discrimination by the airline can request immediate on site assistance from a Complaint Resolution Official (CRO). CROs have been specially trained in sensitivity and awareness, as well as applicable federal regulations and legislation. 
> CRO’s are also available upon request when making flight reservations over the phone.
>  
> The U.S. Department of Transportation (DOT) also has a Disability Hotline at 1-800-778-4838. The Hotline is available from 9:00 a.m. until 5:00 p.m. ET, Monday through Friday, except holidays.
> Passengers wishing to file a disability complaint against an airline may do so at:
> http://airconsumer.dot.gov/CP_DisabilityandDiscrimination.htm
>  
>  
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