[Njagdu] Spirit Air, and general info about Complaint Resolution Officials (CRO)

[Ginger Kutsch]

Alice, as mentioned on last night's call, you may wish to contact spirit Air
prior to your travel to explain your situation and arrange for special
assistance at the airports. The email contact for the CRO at Spirit Air is:

cronocification at spiritair.com 

 

General information about Complaint Resolution Officials

Passengers who experience discrimination by the airline can request
immediate on site assistance from a Complaint Resolution Official (CRO).
CROs have been specially trained in sensitivity and awareness, as well as
applicable federal regulations and legislation.  

CRO's are also available upon request when making flight reservations over
the phone.

 

The U.S. Department of Transportation (DOT) also has a Disability Hotline at
1-800-778-4838. The Hotline is available from 9:00 a.m. until 5:00 p.m. ET,
Monday through Friday, except holidays.

Passengers wishing to file a disability complaint against an airline may do
so at:

http://airconsumer.dot.gov/CP_DisabilityandDiscrimination.htm

 

 

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