[NJAGDU] Another guide dog refusal from a rideshare company

[Tracy Carcione]

I also had a refusal about a week ago from Uber.  I jumped into the car,
and the driver said "No dog!  No dog!  Get out! Get out!"  My husband and
I both explained Krokus is a guide dog, and the law says he has to take
us, but the driver didn't care.  Maybe I should have just sat there, but I
jumped out.  The driver took off, and took an age to cancel, so I had to
cancel so someone else would come.
I made a complaint, and filled out the survey.  Uber refunded the
cancellation fee.  The complaint person said all the right things, but the
upshot was they reminded the driver about the law and gave him a second
chance.  If he does it again, then he gets let go.
Really, I think I got more aggravation out of the whole thing than the
driver did.
Tracy

> Hi folks,
>
>
>
> This afternoon, it was a Lyft driver. When I approached the car at the
> foot
> of my driveway with Flash, my Seeing Eye dog, the driver locked the doors,
> and exclaimed repeatedly "no pets, no pets, before pulling away!" I
> remonstrated with him calmly about his obligation to transport me with my
> service animal, but to no avail. It didn't appear he had much command of
> English, but it's difficult to discern a person's ability to understand a
> language, especially if he isn't really listening to you. He immediately
> canceled the trip and ordered another driver, who came and made the trip
> without incident.
>
> I filed a complaint, using the phone number given in the Lyft app. I got
> to
> the correct person right away, and she understood the problem, and said
> all
> the right things, including that she would investigate forthwith , and get
> back to me with her decision as to what next steps to take with the
> driver.
> I also filled out the Rideshare questionnaire on the NFB.org Website. All
> the boxes have been checked. And, oh yes, Lyft refunded the cost of my
> ride.
>
>
>
>
>
> Rick Fox, President
>
> Northern Chapter
>
> National Federation of the Blind of New Jersey
>
> Cell: 973-641-5067
>
>
>
>
>
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