[NJAGDU] another probable dog refusal from a rideshare company

[Richard Fox]

Hello listers,

Below, please find Uber’s decision on my latest problem being refused by a driver because of my guide dog. The driver has apparently been re-educated as to his obligations. I think Uber’s and Lyft’s original education process must be toughened.

 

Unlike Lyft, Uber has not yet given me the courtesy of a refund. I hope that changes after my request you’ll see below.

Rick fox 

 

From: Richard Fox <richardfox1 at comcast.net> 
Sent: Sunday, January 5, 2020 9:09 PM
To: 'Uber Support' <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com>
Cc: 'Yingling, Valerie' <Vyingling at nfb.org>
Subject: RE: I want to report a service animal issue

 

Dear Nicolette,

 

Thank you for undertaking this investigation, and for re-educated the driver. I’m writing to ask you to refund the cost of my trip from XXX to YYY. Since I was late for my engagement, and suffered the indignity and humiliation of discrimination, I think it is the least Uber can do. Thank you very much.

 

Sincerely,

 

Richard fox 

 

 

From: Uber Support <contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com <mailto:contact_0673c22d-516f-4b0d-a061-38003fbc2252 at email-support.uber.com> > 
Sent: Sunday, January 5, 2020 6:34 PM
To: richardfox1 at comcast.net <mailto:richardfox1 at comcast.net> 
Subject: I want to report a service animal issue

 








/// Please enter your reply above this line. Replies below this line will not be received. \\\\\\







  <https://s3.amazonaws.com/uber-static/emails/2017/global/logo/uberTop.png> 



|   Support 

	

  

 















  







NO RESPONSE NEEDED 


I want to report a service animal issue 


Saturday, January 4, 2020 at 1:10:00 PM · UberX


Thank you for your patience.

 

At the conclusion of our investigation, the partner you reported on 1/4/20 has been provided with additional information regarding legal obligations, and their Uber account has been reactivated. They have confirmed that they understand their legal obligations. Should we receive a second report of this nature, their account may be subject to permanent deactivation.

 

To read more about our Service Animal Policy, please click here.

 

Please let us know if you need more help with this.


Sent by Nicolette on Sunday, January 5, 2020 at 11:33:17 PM

  _____  


Continue this conversation by replying to this email or going to help in your Uber app.


 







 







  <https://uber-static.s3.amazonaws.com/emails/2016/01/footer_logo.png> 


















 






Get help


Unsubscribe






Uber Technologies 
1455 Market St
San Francisco, CA 94103 


Privacy 
Terms


 

	

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/njagdu_nfbnet.org/attachments/20200105/c9e3dbef/attachment.html>