[NJAGDU] An Easter guide dog refusal

[Melissa Allman]

HI Rick. I agree with Tracy that you should definitely complete the NFB rideshare survey. The data on denials is only as good as what we can provide. I don't think NAGDU is still collecting videos on rideshare denials but it doesn't hurt to ask Raul in case I'm wrong about that.

To Tracy's point, even if you can't see the ride in the app after they cancel and order another driver, the rideshare company does have access to the information. Some people have filed a service animal complaint and just specified that it wasn't for their most recent ride and then provided any details they had i.e. the driver's name if you remember it. Some people take screen shots of everything in order to have a record but that becomes a lot of work. I'd be curious if folks have had any luck calling either rideshare company to make complaints over the phone recently. It seems like sometimes people are able to get a live person and other times there is no way to do so. Sorry this happened to you, Rick, and I'm glad the day was good otherwise.

Melissa
[The Seeing Eye logo]
Melissa Allman
Senior Specialist, Advocacy and Government Relations
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From: NJAGDU <njagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NJAGDU
Sent: Monday, April 18, 2022 8:31 AM
To: richardfox1 at comcast.net; 'New Jersey Association of Guide Dog Users' <njagdu at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [NJAGDU] An Easter guide dog refusal

Hi Rick.
Ugh, how annoying!  Sorry this happened to you.
Were you able to report the 2 refusals to Uber?  Last time I had a refusal, I couldn't figure out how to report it because the trip was not anywhere to be found in the app.
Also, please fill out the NFB Rideshare survey form.  We're still collecting info on refusals so we can point out to Uber that they're not living up to our settlement agreement.
Clearly they're not educating drivers.
Tracy


From: NJAGDU [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Rick Fox via NJAGDU
Sent: Sunday, April 17, 2022 10:09 PM
To: 'New Jersey Association of Guide Dog Users'
Cc: richardfox1 at comcast.net<mailto:richardfox1 at comcast.net>
Subject: [NJAGDU] An Easter guide dog refusal

Hello all,
I requested an Uber ride with my wife to go from Union Beach, NJ to Bloomfield, NJ. I was accompanied by my guide dog, Flash. The first driver, on seeing the dog, kept the passenger door locked, saying, "Sorry, I don't take animals." After I informed him that this dog was a service dog, he said, "I don't care what he is, I don't take animals." He left and ordered another driver for us.
The second driver, in arrogant and professorial tones, told us that we should have ordered an Uber Pet ride. "I use another car for Uber pet rides," he said, "and it doesn't have black weather seats like this one does." He left, canceling the ride, leaving me to request a new one. The third driver accommodated us nicely, but I believe he did it only because he likes dogs. He didn't appear to know anything about service dogs.
We had a nice Easter until then.
Rick Fox
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