[NJAGDU] An Easter guide dog refusal

[Tracy Carcione]

Hi Rick. 

Ugh, how annoying!  Sorry this happened to you.  

Were you able to report the 2 refusals to Uber?  Last time I had a refusal,
I couldn't figure out how to report it because the trip was not anywhere to
be found in the app.  

Also, please fill out the NFB Rideshare survey form.  We're still collecting
info on refusals so we can point out to Uber that they're not living up to
our settlement agreement.  

Clearly they're not educating drivers.

Tracy

 

 

From: NJAGDU [mailto:njagdu-bounces at nfbnet.org] On Behalf Of Rick Fox via
NJAGDU
Sent: Sunday, April 17, 2022 10:09 PM
To: 'New Jersey Association of Guide Dog Users'
Cc: richardfox1 at comcast.net
Subject: [NJAGDU] An Easter guide dog refusal

 

Hello all,

I requested an Uber ride with my wife to go from Union Beach, NJ to
Bloomfield, NJ. I was accompanied by my guide dog, Flash. The first driver,
on seeing the dog, kept the passenger door locked, saying, "Sorry, I don't
take animals." After I informed him that this dog was a service dog, he
said, "I don't care what he is, I don't take animals." He left and ordered
another driver for us.

The second driver, in arrogant and professorial tones, told us that we
should have ordered an Uber Pet ride. "I use another car for Uber pet
rides," he said, "and it doesn't have black weather seats like this one
does." He left, canceling the ride, leaving me to request a new one. The
third driver accommodated us nicely, but I believe he did it only because he
likes dogs. He didn't appear to know anything about service dogs. 

We had a nice Easter until then.

Rick Fox  

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