[NJAGDU] two rideshare refusals on two concecutive days, one with guide dog and one without

[Melissa Allman]

Hi ‘Rick. Everything about this sounds frustrating at best and I’m so sorry you experienced it. I’m wondering out of curiosity if you also filed complaints with the department of justice. This won’t get any relief for you specifically but I would love to discuss this with you when you have a chance.
Melissa

Sent from my iPhone

On Jun 4, 2023, at 7:59 PM, Rick Fox via NJAGDU <njagdu at nfbnet.org> wrote:


Hello all,

On Thursday, June 1, I was awaiting an Uber car that was about 3 minutes away. I was using only a white cane at the time. I messaged the driver on the app, informing him I was blind, and requesting that he let me know when he arrived, since I wouldn’t see him. Immediately, he cancelled the ride.

Next morning, a Lyft driver pulled up at my veterinarian’s office, where my guide dog just had a couple of routine shots. “NO dog, no dog,” he said calmly. My attempt to explain that I had a service dog did not help, and he pulled away. I know this is not news to any of you.

I’ve reported both incidents to the respective rideshare companies, and filled out the NFB Rideshare form twice. During this process, I have discovered that Lyft has a phone number dedicated to reporting animal service problems. It is: 1-844-554-1297. Perhaps you already are aware of this, but I wasn’t and wanted to spread the word.

Warmly,
Rick Fox
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