[Njtechdiv] Unable To Read .DOC & Emails?

[Eileen Scrivani]

Yes, I am familiar with the insert-V. What setting do you think it might be that is causing the problem?

Thanks,

Eileen

From: Janie Degenshein via Njtechdiv 
Sent: Wednesday, March 1, 2017 6:38 PM
To: New Jersey Technology Division List 
Cc: Janie Degenshein 
Subject: Re: [Njtechdiv] Unable To Read .DOC & Emails?

Eileen
Perhaps you can check his settings by using 
insert v while in his email or doc area
it brings up quick settings
Are you familiar with this area?

From: Eileen Scrivani via Njtechdiv 
Sent: Wednesday, March 01, 2017 2:42 PM
To: New Jersey Technology Division List 
Cc: Eileen Scrivani 
Subject: [Njtechdiv] Unable To Read .DOC & Emails?

Hi All,

I have been cleaning up my husband’s computer, getting through a ton of email messages as well as Word documents. The problem is that when I open and try to read using Jaws that both email messages do not read, nor do .Doc or .Docs files.  Does anyone have thoughts on what could cause this problem? I don’t want to just delete these items in case there is anything of importance that I should be keeping.

If I forward to my email address and read on my computer I am able to read the messages, but it is a pain to do the extra unnecessary forwarding of messages.

Thanks in advance.

Eileen


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