[Njtechdiv] Altice cable box

[Mario Brusco]

		could you reveal "the name/title/phone number of the person who had 
contacted you from the Accessibility section of the company? I'd like to 
tuck away the info so when or if we, my family) decide to get Altice 
One, I'll have a contact to help get the right installer.


-------- Original Message --------
From: Tracy Carcione via Njtechdiv [mailto:njtechdiv at nfbnet.org]
Sent: Sat, Dec 29, 2018 11:59 AM EST
To: 'New Jersey Technology Division List'
Cc: Tracy Carcione; 'Discussion of accessible home electronics and 
appliances'
Subject: [Njtechdiv] Altice cable box

Last week, a guy came to install an accessible cable box, but he had no
clue about how to make it accessible, so we sent him away.  He, and many
other people we contacted, said the only accessibility was being able to
talk to the remote, which isn’t much, in my book.  Then my husband
called everyone he could at Optimum, which was very annoying, but I
remembered the name of the person who had contacted me from the
Accessibility section of the company, and eventually we got in touch
with her.  She actually knew the talking features we wanted, and she
said she’d set us up with an installer who really understood the
accessibility features of the new box.  Yesterday the guy came and
installed it, then explained how it works.  And it works pretty well!
It’s not perfect, but it’s a heck of a lot more accessible than anything
I’ve ever had before.  A biggy for me is that I can now deal with the
DVR by myself.  I can record programs, watch the one I want, and delete
it, or save it, if I want.  Imagine that!

Anyway, it all worked out, though it took a lot of phone time to do it.

It’s the Altice One box from Optimum, which seems similar to others I’ve
heard about.

Tracy


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